Apple may provide or recommend responses as a possible solution based on the information Ian Loughlin No Internet in Leyland, Lancashire. on Scholes Hall internet went off yesterday morning, reported it when I got home from work and have been told it could take upto the 27th for it to be fixed. I have spoken to bt and went through deleting and adding back my account but does not work. Readers like you help support MUO. Copyright 1995-2023 SAMSUNG All Rights Reserved. Email as a contact option was discontinued as of April 3rd, 2019. Chris Brown Total outage on fibre for RH19 for three weeks - all neighbours impacts - why doesnt this show as a BT outage? To start the conversation again, simply 15-06-2020 on It works, downloads email and folders. Now that your emails are back up and running, you should make sure you're getting the most out of your email app. Can you let me know what version of Outlook for Android you are using? If you're not able to receive any emails on your Outlook app, we suggest that you try the steps below: Turning the device off and on. I keep getting the message that username or password is incorrect, bit I know that they are ok as I can send and receive via My BT. Confirm that your incoming and outgoing email server addresses and ports are correct. There are unknown reasons why this happens, though use a different app the the Yahoo app, for example BlueMail. So, just to help me understand, does anyone know when will btinternet customers have the ad. 02-11-2019 If you don't have a BT ID yet, you can create one now > All you need is an email address and your account number, which you'll find at the top of your latest bill. Try these steps to resolve mail sync issues: Ensure Windows 10 is up to date ( Start > Settings > Update & security > Check for updates ). 21-02-2020 It sounds like not all the email accounts have moved over to the new BT Mail Platform yet. It also fails within 24 hours. bertie andme I'm having all my sent emails bounced back saying the sender's server rejected them. If it's a problem with the Mail app on Windows, let's fix it: Settings > apps > apps & features > select the Mail & Calendar app from the list > click the three little dots > advanced options > Repair. It definitely is BT Yahoos end. During Discover Samsung, get up to $900 enhanced trade-in credit toward Galaxy Z Fold3 5G. User reports indicate no current problems at BT BT (British Telecom) offers broadband internet, home phone and television service. Solved! 21-02-2020 If you have an Android device, check your user guide for instructions on how to update the operating system. I think BT asked me for a favourite email, I dont know if this is linked, but Ive never had this problem before and sure its not a coincidence. Premier Mail - email addresses missing, unable to recently stopped receiving email payslips,although Re: All emails suddenly disappeared from inbox!! Connor Bacon Broadband seems to be down around patchway since 8am, bledd Seems to be back up and running again now (12:02PM). It's possible that there's a temporary problem with the email service. Most email clients have automatic sync enabled so that you can receive emails without any delays. Thanks I have given up trying to use a client. Apple users can update their operating system by going to Settings> General> Software Update. 1. This option works just like the regular sync, except you must manually go into the settings and tap an option. Does anyone have any other suggestions please?? All postings and use of the content on this site are subject to the. Emails will not scroll down and links in emails don't work Is anyone having problems with the BT email app not letting you scroll down an email. It is common for some problems to be reported throughout the day. 14h18. Log in issues Sending or receiving email Problems with email Go back to: Email help More options Ask the BT Community Contact us Scam calls You can enable auto-sync from the settings menu of your email app. 21-02-2020 Unless there is a very good and 'guaranteed to work' solution that requires me to factory reset my phone, I do not intend to go down that route. Click Save, 1. - edited If youre having trouble registering your irises, or if your phone cant detect your eyes, it could be due to the camera lens or your environment. I have contacted BT and so far, they have been unable to advise what has caused this and how to fix it. 13h18. Or select the problem you're experiencing below for more information: Get help with forgotten usernames or passwords>, Learn more about repeat log-in failures>. BT support don't support email clients so no point phoning them!! In Advanced Settings the correct IMAP/SMTP address and port numbers are picked up automatically by they are not sticking. Via On phones without a dedicated Power key, you can swipe down from the top of the screen to open Quick settings, and then tap the Power icon. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Remember, precise steps vary from device to device. Issues like this can make you miss out on important emails, which can be costly if you don't resolve them quickly. in Email by BlueMeany. I want my BT services to be reconnected or have restrictions lifted. on 17h39, Ive solved it. https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin on Repeat log-in failures are most likely caused because the password in your mobile device, tablet or email program doesn't match your email account. If you like, youcanwrite somethingunder Description to remind you which email this is (e.g., "Mywork email") Mailbird 3 steps. Visit the. 14h42. Announcements, Guides & Community Updates. Internet connections are available through ADSL or BT Infinity branded fibre technology. If so, justdownload the app for Apple, Note: The below steps are ONLY applicable if you haveapp version 1.1. You need an iPhone 5s and above, or iPad Air 2/Mini 3 or later. ones that end @btinternet.com, @btopenworld.comor @talk21.com). declan195, Cannot send mail The sender address was invalid. Your full name. Luckily, we'll show you ways to fix when your email doesn't sync on your Android device. Can receive email on my iPhone via google account and BT internet, but can't reply to emails or send using BT(ok on google email). I think most of us BT mail users are in the same boat at the moment. 21-02-2020 To clear the cache: For best performance, you should keep your apps up to date. When this happens we'll send a welcome email on I'll leave the test account on my phone and check again tomorrow and for a few days. Put my existing email address into the new account and all working now. 13h47. This will synchronise the devices and may fix the problem. Also make sure you're using the latest operating system for your device. arryn internets done itself in. I added a new account and chose other when asked for type of account e.g. I have used advanced settings on Outlook for Android, but after entering IMAP and SMTP settings the connection fails. 19h11. The app will then connect to the email servers and fetch new messages for you. When I set up 'Mail' using the instructions from BT this won't accept my details and keeps saying that 'mail.btinternet.com' does not recognise them. Thunderbird 4 steps. 14-06-2020 17h39. An easy way to check is to log into BT Mail and if it shows BT Yahoo at the top of the page the account has not yet been moved over. not good enough as a customer. Go to Settings, select Accounts from the left hand menu and click Add Tap on. Welcome to the Community and thanks for taking the time to post. Leave it a random time from 1-3 days and do nothing, it fixes itself! Happens once every few months.Has to be a full buffer or software glitch at BT or Yahoo servers which does this. Program cartridge return & recycling go to: * For Samsung printer support or service go to. 10h11. BT internet email problem Hi. If you've forgotten your BT ID username or password, see: "I've forgotten my BT ID". on Unselect the check box next to Outgoing server requires authentication if your provider doesn't require authentication. Many clients offer plenty of great features to aid with your productivity, so don't be afraid to poke around in the settings. I have seen one user report that he gets the 'Not Yahoo' prompt on his screen when setting up Outlook on his Android device. Visit our Cookie Consent tool if you wish to opt back in. No, its useless. I have to keep reinstalling the BT app. Keep me signed in Help > Create new Email address > If automatic sync won't work for some reason, your phone has an option to perform a manual sync. I had the same problem and spent nearly a week getting the problem fixed. <3. Hoping for 4 hour resolution. Or if you have another Apple device that you don't use for email, you could try setting up email on that device. As an app it is okay for reading BT email addresses without needing to setup server details. (Email works fine on laptop). Is this genuine or a scam? 02-11-2019 Today I received a message on my mobile phone from BY saying my authorization token has expired.please re-enter your credentials (namely my password, as username already entered). You can check if this is why your emails aren't syncing by enabling the auto-sync option in your email app. Next,type inyour email accountpassword Easy sign-in, Samsung Pay, notifications, and more! BT support said known SIP outage. 0 Ratings Reply free service that the company is promoting herehttps://community.bt.com/t5/Email/We-re-revamping-BT-Mail-to-make-your-experience-better-than-ever/t? Are you trying to manually set up your email account on the Windows Mail app? 21-02-2020 I spoke to BT who have had a lot of complaints they said . This situation is super annoying on my iPhone as it constantly puts live ads into my eyeline in my inbox and when you delete them they keep coming back. I'm sorry that you're experiencing problems with BT Mail. Really inconvenient when you've placed an online order and you have to reinstall the app in the shop to get the confirmation / collection email. There should be no ads using an app/mail client unless it's that app/client providing it. 21-02-2020 I accept that is pretty old but that shouldnt cause my sent emails to disappear from the web Mail app! Sorry to hear that you are having problems with the new BT Mail app. If you're still having problems, you can try deleting and re-installing the account. Leave it a random time from 1-3 days and do nothing, it fixes itself! How do I add another email account to my app? This board is the place to post your questions about BT Email. Step 2: Restart your device Step 3: Check your settings Check if. Fix a problem Manage email account BT Premium Mail Email security Need help logging in to your BT Email? Forget the BT mail app, use Blue Mail. Many customers find that resetting their password fixes their log-in problems. To delete an account in iOS Outlook When I log on to BT Mail I see the BT roundel with Yahoo mail next to it. Facebook Typically only phones that are issued and administrated by a business will be customized with Knox. From other posts on the forum, it is beginning to look like the problem is with Outlook rather than BT for once, particularly as other clients appear to be working ok. New updates fix many existing bugs in the app. I have of course checked all the settings on my incoming and outgoing emails (literally hundreds of times) according to the guidance offered. Thank you, I have also reset my account. What BT dont tell you on their super improved email message is that you will have to change your password to allow your Apple device to accept the change. The same issue is facing me on my Amazon Fire using a 4.0 version of Outlook. All Rights Reserved. Keep me signed in. If you don't do so, your phone won't be able to sync new emails, as it simply doesn't have the authorization to do so. It may be a problem with the email provider's server, your email account, or your network connection. The first time you use the My BT App, you'll need to log in using your BT ID and password. User profile for user: If you've forgotten your BT ID username or password, see: I've forgotten my BT ID >, If you don't have a BT ID yet, you can create one now > All you need is an email address and your account number, which you'll find at the top of your latest bill. Bradley Foulkes Internet n wifi down in clacton. Select Change mailbox sync settings > Advanced mailbox settings. Announcements, Guides & Community Updates, Re: Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email add, Impossible to use client mail programs (Outlook on PC or Mail app on IPhone with my bt email address, Mail Client Issue with one BT Mail account-one last question to ask please. Select Manage Accounts and select your email account. on If we've suspended your email address for any reason, you'll see an error message that tells you what to do. When I log on to BT Mail I see the BT roundel with Yahoo mail next to it. Search for your email app using the search feature, or tap your account icon in the upper right and select. Download Microsoft Outlook Mozilla Thunderbird 11h35. Restart your phone in Safe mode. Unselect the check box next to Outgoing server requires authentication if your provider doesn't require authentication. You might also want touse the Display Name tosetwhatname is shown onemails you sendwhile using this app (e.g., "From: Jane, Architect") Click here to download and start repairing. The Token expired message is a genuine message but if you continue to get the message we will need to take a look at the account. If you haven't got a bill, we can send you your account number in the post >. When your phone downloads an email, it takes up some space on your device's memory. Are you using a security package? 15-06-2020 This may be because these features won't work with all versions of our Hub. This site contains user submitted content, comments and opinions and is for informational purposes Bt says there is no problem with my bt email and to contact you pls can you assist, iPhone 6s Plus, On phones that were set up by Knox Customization Configurator, Samsung DeX may fail to start. When this happens we'll send a welcome email. However, you did mention that you have already gone through the whole nine yards or re-setting up the account; we recommend running the Windows app troubleshooter. Add your postcode or address for a more detailed view of what is happening at your location with BT, User denied geolocation access, please reset location settings and press allow to continue, Please enter a valid postcode or full address, An error occurred, please retry the request. 4. if using an app like BlueMail. How do you rate BT over the past 3 months? Thankfully, you can fix this by deleting unneeded files from your phone as follows (specific instructions vary from device to device): Not all Android phones have this option to find and remove space-hogging files. - last edited on Thanks. Many customers find that resetting their password fixes their log-in problems. I am aware of the link below. If you're using a mobile device, tablet or computer program and you're getting password errors, you should try logging into your BT Email account at www.bt.com. provided; every potential issue may involve several factors not detailed in the conversations Saying it's new so that must be the problem. 21-02-2020 FWIW, the issue is not a generic issue and clearly does not affect everyone. To get back up and running, and to maintain the security of your account, it's very important you follow all the instructions. I am using the mail.btinternet.com settings with the right port numbers. However, if you have sync turned off in the email app, you will stop getting emails on your Android phone. Alastair Mobile network has been down for the last two days, can't send or receive text messages or make calls, Tettenhall, Wolverhampton, WV6. Ok, I won't say use "Other", but that is the correct one - e.g. The app fails with BT Mail so leaving it alone will not let me know when the problem is fixed. . iOS 12, Jun 4, 2020 11:45 AM in response to declan195. It definitely is BT Yahoos end. If you have problems with sending/receiving emails, ask your questions here. Step 1: Enter your name and email address. There are no problems with Outlook on Windows laptop, or GMail and BlueMail as apps on Android phone. Sign in. So the question is, when will my Yahoo! There seems to be some disconnect somewhere which means that, as you both say, only web version now works. You'll need to check if the phone was configured this way, and if it was, yo, The new features on your Samsung Galaxy XCover6 Pro, Design The Galaxy XCover6 Pro maintains a thin and light feel alongside military-standard durability. BT Mobile mostly serves professional clients. Thank you. Please don't give up with a client. Based on your description, you are using an Outlook desktop app that comes with an Office suite to access your account. 9h04. This way, you can confirm the settings to make sure nothing is misconfigured. on I am awaiting a further update call hopefully today, but I dont have much confidence this will get resolved. If you can see your webmail OK, then it's likely to be a problem with the way your email program is set up. Using Safe mode will help you figure out if the email app is causing issues with your phone. Iris detection not working on Samsung phone. Jamie Lappin-Place No WiFi since around 8am this morning in North Wales. So in the meantime, I am wondering if anyone else has encountered a similar problem in the past with BT email, if so was it rectified, and if so how. 14-06-2020 You'll see the total and available memory space on your device. BT Email App will not accept my BTID password and following the 'forgot password' instructions it will only change the MyBT ID password which in turn the app will not accept - I'm going around in circles. For instance, linking me to a Microsoft support webpage that has expired, claiming that BT email doesn't work with these clients (it has worked until ten days ago, and continues to do so with my family's accounts and my other btinternet account), admitting it does in fact work on Windows (finally), but sending me instructions for a different Keeps coming up token expired and I have to sign back in again. However, on the Yahoo app I was able to add sub addresses and had 3 accounts on it - can't see an option on this new app. Removing and re-adding your account from the phone: Mobile Outlook.com Ensure that the mail server settings are properly configured: Send and receive Outlook.com email from an app Leave it a bit and then try to log in again later. (I put up a screenshot under another thread to show this as I was only getting unhelpful repeat advice to use the same instructions over and over - which get you nowhere). Confirm that your incoming and outgoing email server addresses and ports are correct. This forces your email app to sync, find, and download new emails to your device. Email clients are now working again. 17/04 since 2pm, femboy_ryan my xbox username is expendxble if anyone wants to play!!! Before you can log in with your BT ID, you'll need to activate it. While these files don't normally cause any issues, it's worth clearing them to see if that fixes the email sync issue on your Android device. 9h17. You need a compatible smartphone or tablet on Android 6.0 or above. Sorry, there is insufficient stock for your cart. Step 1: Update your Gmail app To get the latest fixes on problems with sending or receiving mail, update your Gmail app. Apple disclaims any and all liability for the acts, BT Mobile operates as a MVNO using the EE network. It's a regular occurrence though happening once every 2-3 months. awesome! It's not a generic issue affecting everyone, it seems to be random what accounts it affects and how long it lasts. There does seem to be a lot of people having issue with their iPhone client and access (though as I said before it could be due to the amount of iPhones in use). Use the options in the app to do that; you can also head to Settings > Accounts, tap an account, and choose Remove account to take it off your phone. This must have been an earlier version as 4.1.27 does not give this option. It might even be a security issue with the device stopping account addition. The first time you use the My BT App, you'll need to log in using your BT ID and password. You'll see how much space your email app uses. Thank you for reaching out! Tap the three-dots in the top-right corner of your screen and select Sync now. What is the BT Email app and how do I get it? Even if you can sign into your email account on MY BT with your existing username and password, you would think that it would be ok on your Apple device, but it is not. POP3 is a protocol for receiving email by downloading it to your computer from a mailbox on the server of an Internet service provider, and emails are stored on a single device, sent messages are stored on a single device, emails can only be accessed from a single device. Check the official Type in the email address you want to add. Free standard shipping, exclusive offers and financing options. Tap the three-dots in the top-right corner of your screen and select. User profile for user: Any feedback on why I am unable to download this app for these devices? account be migrated and will it proved to be the solution. For a comms company, they really are sh1t! i can access mail by web browser, just not on mail apps. Iris scanning on your Galaxy phone uses biometric data unique to your eyes to keep your device safe, so only you can unlock your phone. This is what you will get: - A brand new app - Designed specifically for our email service, completely BT-run and UK supported. Email server not responding on Samsung phone or tablet, Do Not Sell or Share My Personal information. on Other times, it could be because your Location is disabled or because you are not using the best Location method. Each user will get an email letting them know when their email address has been moved over. Just follow the on-screen instructions. It can be set to perform different functions, such as initiating push-to-talk communications between your colleagues or turning on your flashlight. He's been writing about the tech for the past decade, and he loves to explain technology in simple words. Thanks BT for wasting a week of my life that I will not get back ! 21-02-2020 You've been upgraded to our new BT Email service. Is there one? Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. Via Type inthe email address you want to add. When I took the advice to change my password, my Yahoo app that had been working ceased to function. send you your account number in the post >, iPhone 4s or iPad2 and above on iOS 8.1 or later, Android smartphone or tablet on Android 6.0 or later, Log into the app using your BT ID and password, Set up a PIN. Web mail log in. 3. 02-11-2019 2 Replies 86 Views. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. I also depend on the app to sync my contact and calendars from another source. I'm still on BTYahoo and I've just set up a test account using Outlook for Android and it worked fine. Choose the email account where you have sync issues. BT Email Help | Get support for your BT Email | BT Help Help and support Email BT Email help What do you need help with? Matt-S. Do nothing does not help. Also none of the links work in emails. Still have all my folders as linked to my email address, on Having problems with Email App . StephenM BT WebMail won't allow login, just the spinning wheel of doom. 12h05. Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? 14-06-2020 Go to Settings -> Manage Accounts -> Add account 2. I have posted the problem on the BT Community, but have still to receive a reply. I was not aware that the problem had been resolved as you mentioned in your comment. You can fix this issue by enabling notifications for your email client (specific steps vary from one device to another): If you've been missing your emails because your phone wasn't syncing them, you should have fixed the issue using the above methods. You've been upgraded to our new BT Email service. 14h58. - Hassle-free emailing - the app has a clear, user-friendly interface that makes it easy to send, read and . BT may be migrating accounts, but they are not keeping users informed. Youll generally find this in 'Settings' or 'Tools'. This phones rugged design meets the demands of frontline workers and includes the following features: Water resistant and dust-proof: With a rating of IP68, the Galaxy XCover6 Pro can survive a total of 30 minutes under water at 1.5 meters. TIA, on 15h16, Its version 4.1.27 (394) on a Google Pixel 3 Android 10, on The BT Email app is designed to makehandling your emails quick andeasy. Junior Editor for Android, iPhone, Entertainment, and Social Media, ensure your password is secure and memorable. I also have email access on iPad through Apple's native mail app, all with no problems. There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. There are two ways to do this: Add account on the BT Email app 1. I need to spend time every couple of days inputting the username/passwords/IMAP and SMTP settings. your-email@btinternet.com. on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 19h13. I'd only just resigned with them too. Then, touch and hold the Power off icon. Does anyone else have any ideas/info. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have a fairly up to date mobile think its a 12 mini but the iPad is quite old, though not the iPad2, I think it is an ipad5 but it probably dates back to 2016. If that changes, we will tell you about it here. Go back to: Help and support More options Ask the BT Community Contact us Scam calls Click the Sync button in the Mail app, at the top of your message list, to force the app to sync. You can fix this issue by opening your email app and entering your new password. Hi. Twitter 2. Welcome back to the Community and thanks for posting. BT must have fixed it! I will reset my account again, now, and if the app is still running properly tomorrow at this time, I will break out the champagne. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your To manually sync your emails on Android: Open the Settings app on your phone and select Accounts. When you change the password for your email account (ensure your password is secure and memorable), you must update it in the email app on your phone as well. Deleted my previous bt account and yahoo account. Choudhary Ateeq BT internet down in west park,Leeds. This is not what MS are saying. You shouldn't be using Yahoo servers. If you're running out of storage on your phone, that may be why your emails aren't syncing (especially when trying to download an email with a large attachment). 15h13. If it's been a while since you updated your email app, it's worth looking in the Play Store if an update is available. It sounds like you are having some issue with your Btinternet account. Customize your sync settings in the Mail app ( Settings > Manage Accounts > select the desired account . I have checked I am using the correct servers etc. Like all apps on your device, your email app saves data and cache files on your phone. 02-11-2019 Webmail works fine, email clients of any kind are not working.

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