Claim your profile to access Trustpilots free business tools and connect with customers. Not a single apology from anyone spoken too and no return calls back from the corporate office. This is ridiculous!! i was told it could not be fixed until 8-15-16. i asked for my money back on the chair. This guy. I have sent two people to value city to buy furniture and I will not send anybody else there. This has been the most unnecessarily, stressful, frustrating purchase ever. I have been to the value city in Gurnee plenty of times. If a soft mattress isnt up your alley and you prefer an ultra-supportive one instead, then the Dream Relax Firm Mattress will most likely fulfill your wishes. 22. To the clerks at the desk especially veterans of the business Thankyou. You all were great!. The delivery company did not do this DO NOT BUY your furniture from value city they are liars and will not do anything for compensation or even pay for the lift. One of VCF's core company missions is to bring quality that you can afford. From professionalism, to saavy of personaltiy, to excellent customer service and a strong prophetic sales history of vast experience. The alternative fact store. Another ecstatic client on Consumer Affairs commented: Ordered a manual double theater seat online. The manager Robert refused to sell me a similar item, when pressed for an explanation his reasoning was if he sold me another piece he might lose future business. They called us the day before and said our order would not be at the store because of delay for some reason and we would have to come pick it up on a different day. So if orders are held for ten days, then why didn't i get my furniture? But the customer service deterred me from making that purchase. They had great sale specials and our sales person Sung Koo was great. 1 in the nation for best quality of life, No. Before we take a look at the brands most popular items, this Value City Furniture review will quickly point out the key highlights: Value City Furniture is best known for its selection of reclining furniture, dining room sets, and mattresses. I love them still and they've kept up really well despite how much I've abused them. She directed us to the location which had three aisles to view alone, which is my kind of shopping. Can you believe this? No one will help me and no one cares. Go to Bob furniture the clearance. What goes up must come down, and we must admit we found a few complaints regarding slow delivery and poor customer service experience. He's awesome. You can find contact details for Value City Furniture above. Warning you now. I know I will NEVER do business with them again Be WARNED! I've always had great experience here. I was purchased furniture items from valucity furniture sterling height location at June 06th 2021, it was delivery date June 17th 2021 but till July 08th 2021 I didn't received this item from sterling height location, mohammed Alim was my sale agent he does not talk with me about delay delivery when i buy this items, this is bad customer services, horrible, nobody go to the shop for buy some, they are cheating with customer, they doesn't know how to customer services, I went to value city furniture shopping for a new mattress and I enjoyed the experience. They packed up all the wrapping and were in and out before I knew it. Lets take a peep at the brands top two mattresses. Two hours later, I still have not heard back from the manager. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. If i don't have resolution today, the entire set is going back. We saved very hard earned money for a big purchase and now I'm being told that it's our fault for sitting on the couch. It took 3 rentals & 2 trips to the store to get the right furniture! You absolute buffoons. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Value City Furniture, Connect with Value City Furniture via Facebook at, Follow Value City Furniture on Twitter at, Like, share & subscribe to Value City Furniture on YouTube at, See Value City Furniture's portfolio on LinkedIn at. Value City Furniture deals in a variety of industries, such as retail and manufacturing and offers products such as Furniture. They also told me that these two broken parts MAYBE would be available in April, but they couldn't tell me this right away. Discuss the issues you have had with Value City Furniture and work with their customer service team to find a resolution. The man who helped us his name is Bill Barnhardt.Its good to know there are still nice people out there. But I think the problem is, you have to have extremely low expectations for a furniture store with, relatively speaking, dirt cheap furniture. Not only is the company great for people on a tight budget, but theyre also quite ethical. I give him 5 stars for this service call. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. If you're wondering whether Value City credit card is the right card for you, read on. I called them to be told it would be at least another week, and that I should call them back in a week to see where things are! This brand offers a wide range of contemporary furniture at affordable rates. The pros: Affordable mattress options including name-brand varieties. No, unfortunately, Value City Furniture only ships to local areas in the US. This is not a great card for people who carry a balance. Very professional and helpful. The manufacturer of my sad sectional is now out of business and they had a bunch of complaints about that particular model. At the time of this Value City review, you can get it on sale for $960. New ottoman has a chunk out of the wood in the leg. Last month I purchased the Athens, a super comfy sectional from VCF in Pasadena, but not before shopping and comparing products in several furniture stores. While some of their more expensive items, feature luxury wood veneers and solid construction, lower priced items feature more cost-effective materials, like veneered particle board. The mangers there aren't good either. Unless you've educated yourself on what to look for when shopping for pieces, Ashley, Basset, VCF, and the like can have the same level of quality.but the pricing will range. value city furniture the chair i purchased in Feb. broke. When we ordered a bed set and sectional they told us it was all in stock and we would get it in four days. Furthermore, there was fraudulent separate purchase made when I initially signed up for my value city card (this issue was eventually resolved but took a lot of time and effort that no full-time worker has and is yet another example of this company's disrespect for customers and their incompetence). Moda sectional from value city and I purchased it May 2017. We then got a call saying the furniture would not be ready for 4 more days. Sounds like a dream? Connie. Yes received 3 different reasons why my order is delayed. Hi I recently was at your Monroville store. My furniture was purchased in September and supposed to before Christmas. When I called I called corporate to complain and say what terrible service this has been. He was not able to remove the items we did not want and rather he chose to CREATE a NEW ORDER. As the brand evolved throughout the 1900s and 2000s, the brand was passed down to each new generation of Schottensteins. The eastern Ukrainian city of Pavlohrad was struck twice overnight, and an industrial enterprise, 19 apartment buildings and 25 private buildings, among others, were damaged or destroyed, he added. Well, the morning of delivery I get a phone call saying that the sofa part of my sectional was in, but not the chaise part. They also had a sale going on that I was interested in. Dresser is brokenHead board bookcase light doesnt work Noticed them same day of the delivery and they failed to fix, mailed the wrong part to me and now asking me to wait 6 month because the headboard is not in stock. Thankyou Value City Furniture. The manager at the Howe Ave. Value City Furniture in Cuyahoga Falls Ohio . How do I know I can trust these reviews about Value City? 3. Always very happy and always go back. Was nice not being bothered by pushy sales people. Everyone needs a Pasco Power Lift Recliner in their life. First off, when we came in, no one greeted us and we had to seek out a sales associate. Overall we are very happy with the experience. Waited 3 months for a bedroom set and it came in damaged. I also asked to speak to the store manager, but I wanted to info he/she of my dissatisfaction of the back order. This mans absurd reasoning defies logic. Here, youll find everything from sectionals, sofas, and recliners to mattresses and bedding. The complaint has been investigated and resolved to the customer's satisfaction. They sent me back to Chesterfield. After almost giving up we walked just further and found our sectional. Youll also find lots of doorbusters and additional discounts for many of their items. Customer service still good. Like I crossed a witch without knowing it and she's like "Angela - you will be pushing 30, single, you will spoon your 70 lb dog at night like it's not weird, and no piece of furniture will EVER be delivered to your house without incident. With over 30 options to choose from, recliners start at just $399 with both power reclining and manual options. Your follow-up is terrible. Because theres more there than meets the eye!! What beautiful furniture. He said manager will talk about it in some time. Thankyou for your patience your drive, zeal and enthusiasm. Eric was apparently giving training sessions to Erica. Value 4.0. I will not be shopping at Value City again. Not one addressed me. We value your privacy. With options starting at under $300, VCF's offerings are quite affordable versus many furniture competitors. 3.5. I will be forwarding this review to everyone. Delivery team Gustavo and Disidoro were fast and good. VCF has some serious issues with their associates. Now I see why this store has no customers every time I go to this location. We did not want to complete the sale as we were still shopping around. All items were in stock and after 4 days our furniture was delivered! I didn't want to give either of them the sale so I left and am contemplating even buying online. The first most popular item on shoppers' lists is a new sectional or sofa. I called customer service. Do not shop here! The prices are unbeatable and the service is decent. The General Manager refunded me $60 of the $119. Visit the brands store locator feature on their website to find a local store nearby. In fact, I believe the furniture w $4,000 plus spent and I wish I had read the reviews. The pick up of the furniture was a NIGHTMARE I got there the guy didn't even look before he told me someone already came to pick up my furniture that I already paid for mind you!! While Value City doesn't have explicit outlet stores, they do have clearance deals to choose from both online and in their various stores. I received an email with tracking information for my shipment two days after purchase, and my furniture was delivered and assembled within two weeks. It's two weeks. Ridiculous company ! I suggest picking if up yourself if you can. Store manager, James and Yvonne in accounting went far and above to make things right. Also, I posted my issue on their Facebook page asking for help and resolution and they DELTED the post from their page, multiple times! Bought a sectional from here there's no connector that holds the two couches of the sectional together so every time someone sits down the couches slide apart. I would recommend anyone go elsewhere. He should definitely be compensated by Value City Furniture for his hard work and consistency. NOTHING. We suggest signing up for the brands newsletter for extra special offers and exclusive promotions. I've called 4 times to have this issue resolved and even spoke to a manager who told me it would be fixed and 3 months later it's still not fixed. This mattress is best for people who suffer from joint aches and pains. She was helped by another man (Eric). One of the items I bought was damaged through my regular use, the warranty company opted for a full replacement for the item. They will just piss you off badly!!! I picked up my new sofa and 2 Chairs today from the Polaris location in Columbus Ohio and the furniture is excellent quality. I called from work and talked to the manager and he said they forgo g them and delivered later that day, with marks mind you. He has an amazing personality. Our couch has held up well, but hasn't been the same since mishandled by sloppy movers. I only wish I could post a pic so you could see for yourself. 5 days later called the store and nothing. Complaints Contacts. Their claim to fame is their direct from the manufacturer value with many collections offered from factories that they own in the US. Walked in looking for a living room set. Do your homework and educate before you leave homeso you don't whine up with a glued table and stapled sofa! We randomly decided to go into Value City after exploring multiple stores. After a few weeks on a sunken bed with a broken box spring, I couldn't take it anymore. I think this place is a hidden gem for furniture. Beware !!!! Nancy called with great news! The salesmen are helpful and work to get you the best deal. Now its maybe April 2022. Value city had called to confirm the delivery of our remaining furniture to be delivered Thursday may 28th, the Sunday before as well the night before. It's not my problem your shipping and delivery people are idiots. No apologies for a sofa and side chair ordered nearly 5 months ago. That is strike three. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. After we decided to just show ourselves around one of the associates that just gawked at us said hi and told us "feel free to look around". Overall, not worth the trouble. 0 0. Loving our new couch and I would definitely buy from here again! She also basically said it was our fault for signing off in it when we picked it up! Now I feel equipped to walk in somewhere and say with certainty, "This is exactly what I'm looking for." Sara in Phoenix, AZ. I'd rather go to ikea and put together my furniture by hand without any manuals than deal with any of the team members under this branch. At our daughter's house and Just had a HUGE sofa sectional delivered by Tyrone and Chris. The dual-power technology allows you to adjust the headrest and footrest to whichever position you desire. Yes, I want the slat. I cared a little to talk to associates/manager about my experience. This is completely unprofessional customer service, will never be purchasing from them again and strongly advise you do the same. While some of their stuff may look nice, bear in mind that it might be months before you get your furniture and they will give you zero notice about any delays on their end, leaving you without any furniture or a backup plan. Never. Three days before the delivery date I would get a couple of calls a day confirming delivey. Of course we contacted customer service and was promised that we would get a couch delivered in two weeks. On Monday, I called and spoke to Greg. I said that wasn't acceptable and would have to cancel, and he did nothing to try to make it work, I even agreed to have the item delivered a day late, but Mr. Moron said he wouldn't move any of that days deliveries to accommodate mine.even though I was promised delivery before that truck full. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. IF I COULD SAY THE NAME OF YOUR STORE IN FRENCH I WOULD. In terms of style choices, most of their offerings offer classic or modern looks in common colors like browns, beiges, and grays. I Will be sending my friends and family to her for sure. Horrible quality merchandise ( you'd be much better off going to Big Lots or Walmart) , apathetic, rude, lazy employees and the worst customer service I have ever seen in over 50 years. This is awesome. Sung helped me with measurements and configuring the piece to fit perfect in my space. The bed arrives, the delivery men are pleasant, they put everything together, I tip them, they leave. It was a total rip off. The selection is nothing to write home about, but the service makes up for it. Then, select "Make a Payment". Submit a complaint and get your issue resolved. EVER. I would give this zero stars if I could. Was told the manager would call me back 2 hours later, nothing, so I call back and they put me on hold for approximately 10 minutes but I eventually get ahold of the manager. K-State was also featured in The Princeton Review's "Best 388 Colleges for 2023," released last August, where it was ranked No. We found a fun blue one and purchased it as well as a few kitchen chairs. They sent the wrong part and now direct me to the warranty company. No accountability and no apologies leads to no service! We were greeted at the door. If you can and if you have any type of morals, self-respect, dignity, pride or anything and if you love your money and you spend it wisely do not, I beg you do not buy from Value City. Also I will be spreading the word, DON'T SHOP VCF!!! they are crooks. Issue number four: the furniture was over priced and cheap looking. I guess they aren't too concerned about the 2000-3000 dollars in sales they lost. The place is accessible and compared to other places they had a great prices. 4300 E 5th Ave, Columbus, OH 43219-1816. I ask her to cc me the email that she was sending him and she refused and said she can't send personal emails. For value.. Visit a VCF store near you today. Another layer of foam adds a soft plushy feel that molds to your bodys shape for ultimate pain alleviation. Not very friendly in my opinion. We also ensure all reviews are published without moderation. Share. They arrived right at the beginning of the 2 hour window and got our sectional all set up in about 15 minutes. Its designed with a traditional and AirGel memory foam to help promote body temperature regulation. Did I mentioned that I was at work, strike two. We found a wide range of customer opinions on Value City Furniture from third-party sources such as Slumber Search, Consumer Affairs, and Facebook. I call back, multiple times again until someone answers. Without the responsibility of having to carry the load on offense, Gibbs can be fresh and use his 4.36-second 40-yard dash speed on kick returns to create positive field position for Burrow and . When we opened it, the table was in really bad condition. We purchased furniture from Value City Furniture and were told the product was in stock only to find that two months later we have no furniture. Claimed business. Read full review of Value City Furniture and 1 comment . We looked at a few places and decided value city had the best prices. It totally stinks. I finally had a question and he responded with an attitude maybe because I didn't allow him to stalk us. Where do I start?? I had to wait over a week to have my items delivered and when they delivered my items they did not deliver my chairs. The latest complaint Warranty interpretation was resolved on Nov 26, 2014. I would recommend not bothering stopping in to browse. The couch was DELAYED by several weeks with horrendously inconsistent and wrong notifications (saying it was for pickup when I paid for delivery). Their claim to fame is their direct from the manufacturer value with many collections offered from factories that they own in the US. They also told me that these two broken parts MAYBE would be available in April, but they couldn't tell me this right away. 1. it is NOT a platform bed. 35. The furniture doesn't feel cheap. I am a curious individual who loves research, writing, and storytelling. I had to go through months of begging for them to even send someone out to look at the damages that I received my furniture. See how it all works here. Avoid this store. Such a nice experience, appreciate them, and we love the furniture. Finally someone answers, says they know what I'm talking about and the other guy who was helping me is with another costumer and will call me back as soon as possible. THIS. Went overboard to provide me with the service I was seeking. I was ok to pay it. The hotel offers - 40 comfortable rooms with individual design and 3 floors of splendid wellness facilities an area of more than 5 500 sq.M. I have an excellent experience two years ago. He still bugged us and didn't let us be. Add a review. Thank you, you have successfully subscribed to our newsletter! I was promised a return call, which never came. We let him know we were looking. Visit a Value City Furniture I am not sure, but he wasn't pleasant. If youre looking for some restful sleep, youll need the proper environment and furniture to make sure that happens. The room were the furniture is located has probably been set in ten times with in a year. A support foam layer gives you support without sagging over time like most other mattresses tend to do. We bought a dining table and chairs, on the day of the scheduled delivery, they called and said they were "out of stock", the last set was sold to someone else. I live on the eastern shore so the only day they deliver over here are on Thursdays. I would give 0 stars if I could. I spoke with customer service who agreed to free shipping for my "inconvenience". Wed say the brand leans more on the minimalist, modern side which makes its products great for those who want timeless, basic pieces that wont go out of style quickly. That being said, a Value City mattress comes in a diversity of choices to help you sleep soundly, without having an astronomically high price tag. Walking into the Robinson Township VC store we were greeted by a salesperson Terri. The delivery men attached the legs to the sectional and ottoman and then I put together the leaning bookshelves. Phone: 732-671-4500 Web: Category: Furniture & Furnishings Value City Furniture - Crest Furniture Failed to deliver furniture on dates promised lousy salesperson & customer service cocky manager who makes his own refund policies Middletown New Jersey Now, you've lost us as customers and hopefully anyone who reads this review will seriously think again before making a purchase here. Working with Anne was a breeze. I told him that i would return the furnitures and that I would meet him tomorrow with the manager to share my experiences. Furniture shopping is an oftentimes tedious and mundane task. Resolved. Slow service. I've talked to management at the Flint location and still nothing has been done. Back. The Pasco Power Lift Recliner measures 42 x 35 x 41 and can hold up to 300 lbs. Similar to their other options, their mattress selection is affordable and features both their own Dream-in-a-box brand along with other brands like Beautyrest. I ordered a new bed, mattress and box spring in June. Overall, customers like being able to find deals, but there are some complaints around perceived quality and durability for some lesser priced items. He asked the delivery people where our other two pieces of furniture were and they said they were on back order until the end of May. I had been shopping all over town for a couple weeks trying to become educated on what I was looking for so I could make a wise decision. I have to say she was the first person I spoke to that was concerned about how upset I was. I would recommend the store to anyone after the experience we have had. Another woman was there to get another table as the first one she got was broken upon deliverystrike 2when it was my turn a very creepy looking individual was there with scabs on his face and asking for my license.

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