This is a huge issue and I need help ASAP. When you chat with us to put your internet and phone service on hold, our agents will do the following: Check that you live in an eligible area and have a zero balance. 0 Likes Reply But on my confirmation email it had that stated on there? Once you've placed an order, you can always view and check the status in your My Verizon account or on the My Fios app. Your bill may be impacted if your mobile number is disconnected. I gave it from Wednesday night until Monday morning. Placed an online order 5/6 at 11:38am. Call Verizon. It's one of the quickest ways to get a non-Pro iPhone 14 right now. The order confirmation email I received ststed at the bottom if I had any questions regarding my order to contact InternetOrders@Verizonwireless.com, which I've done and almost 24 hrs later I've heard nothing back from anyone either. Privacy Policy. Please follow us on Twitter @VZWSUPPORT. I didn't get a receipt or order confirmation email or text message. Archived post. Payment not taken yet. $199.99 was $249.99 Pricing reflects 20% savings. Oct 13, 2010 654 41 28 Jul 6, 2012 #1 I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on. Each time your order changes, you will receive a new confirmation. Order on hold, take action Last night I started a line with Verizon and ordered a used phone through them. How do I make a Locker Pickup? For more information, please see our If you have multi-device protection on your account, it will continue to be billed. We offer three suspension types: Lost or Stolen Military Deployment Vacation or Other Reason The amount of time your line can be suspended and how you'll be billed during the suspension is different for each type. It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. What is Verizon's return policy? Checked the Verizon app and the "order is on hold".so I entered pymt info again. Tap Bill . Additional Support Verizon Return Policy Shipping Options - Online Purchase Verizon In-Store and Curbside Pickup Visit Verizon Community The service order confirmation will contain: Once youve placed an order, you can always view and check the status in your My Verizon account or on theMy Fios app. All seemed well as I entered my cc pmt info while on the phone with the rep. Last night I started a line with Verizon and ordered a used phone through them. Due to inactivity, your session will end in approximately 2 minutes. iPhone 13 Order on hold and action required, but terms and conditions not required Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! when the site is full of bugs? Thing is, they said "We may have options for same day shipping" and I said I wasn't interested because I was afraid it'd cost more. And another thing I noticed is that the agents have an itch for reordering. The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). If your device is lost or stolen, you may ask that your mobile number be temporarily suspended from service for up to 30 days to prevent unauthorized usage and charges on your account. You may get multiple order previews if there are changes made and other previews sent. View your profile online to check that we have the correct email address or mobile telephone number and that you have selected the correct preferences. They should've sent you an email about your order being put on hold. Archived post. To start a new order, wait until the pending order is finished or you can remove (cancel) the pending order. I only had 215 and spent all of my money on my phone. I've had numerous problems with orders from Verizon since I switched to them earlier this year - I am appalled and dumbfounded by how incompetent the "US wireless leader" is. Vacation service allows you to suspend your service for up to 9 months. This suspension option is only available once every 12 months. At this point don't think my phone is shipping by 10/22. Re: Your Order is on Hold It seems I don't have luck with Verizon CS. During the suspension, your mobile number won't be billed any charges, including any charges associated with an active device payment agreement for the inactive mobile number(s). 4. Excludes Verizon Prepaid plans. If you have multi-device protection on your account, it will continue to be billed. Scan this QR code to download the app now. Excludes Verizon Prepaid plans. I tried to buy the phone the same way yesterday and that order did not go through. Find out about Curbside, Doorside, Locker and In-Store Pickup options at Verizon stores. Get up to $500 when you, Learn more by checking out our suspension service FAQs, How to make changes to your family mobile plan, How to minimize and avoid roaming charges, Whats the difference between wifi data and cellular data. Click Manage. There are 3 reasons you can choose to suspend your devices service: if its lost or stolen, if you relocate because of the military, or for vacation or other reasons (e.g. I sent an e-mail just as you did and still have never received a response. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. Note: Only an Account Owner or Account Manager can request that a pending order be removed. To start the claim process, visit phoneclaim.com/verizon. Cookie Notice They just need to confirm your security deposito 0 Likes Reply Re: Iphone order put on hold!? After we are both following eachother, please send me a direct message so I can review this for you. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. Similar to lost or stolen device suspension, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. I got an email that my order was put on hold because they needed a 400 security deposit but why didnt that come out of my bank? Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! How did you get out of this situation?? I am spending my 3rd hour with them - same message "Max order read attempt reached." Can anyone from Verizon contact me? I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. After I click the link in the email Verizon sent me, it shows T&C not required for this account, called Verizon again and told me I should be fine, now my order is not moving anywhere. But, keep in mind, if you have monthly device payment charges or any recurring subscription charges (e.g. If you or a family member are eligible under either the Servicemembers Civil Relief Act or certain state laws and have received military deployment orders for a period of not less than 90 days to a location that is outside our coverage area, you may ask us to terminate your contract for service and hold your mobile number. Troubleshoot your online order shipment from Verizon Expand All What should I do if I don't get my order by the expected delivery date? On the Orders page, click the dropdown menu to see orders from the last 30, 60, 90, 120 or 180 days. While placing an order with Verizon you may be asked if you want to view a preview of the order via email or text. I've been a customer for about 10 years and this is the first time I've ever had to question an order before. I was wondering why I had not received notification that the phone had shipped. If the suspended mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. The only change you can make on a suspended account is to change the restore service date. Verify the date to start the hold and the billing address you'll be using when you're away. To suspend your service, please go to My Verizon. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. How can I? In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. Make or receive calls or text messages on the Verizon mobile network, or Access the Verizon mobile data network. Choose from our 5G unlimited plans - all on the same easy-to-manage account. But I do know that some orders got pushed back further due to not as much product coming in as expected. I was told that for my order, they had a problem on their end and all I could do was wait. Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Excludes Verizon Prepaid plans. Thank you. We do not hold mobile numbers for non-voice devices (e.g. He kept saying I wouldn't be able to track it until 24 hours. Due to inactivity, your session has expired. I too had the same issue and no one responded properly. I did that, now my order i on hold with action required which is Review and accept T&C. Please sign in again to continue. 1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. If you have monthly device payment charges or any recurring subscription charges associated with the suspended mobile number, they will also continue to appear on your bill. About Verizon store pickups Expand All So, same situation, I entered the pmt info while she was on the phone, all seemed fine. and they have no idea what it is and how to deal with it. I have never had to worry about a wait getting somebody to pick up the line. Before your 30 days are up, you must reconnect service to the mobile number using the same device or a replacement device. okay i will in the morning has this happened to anyone else also will it take longer to ship out now? Fraud dept phone number is: 888-483-7200, option 3, then option 1. It still says on hold after doing all that. NidiaA_VZV ago Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Sorry about the inconvenience with your order. I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep). Reddit and its partners use cookies and similar technologies to provide you with a better experience. This has happened to me before. The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly. Then received an email from VZW at 7:31 pm saying "Your order is currently on hold. I did that, but ended up cancelling my order that Wednesday because there was no progress. I ordered a 13 and upgraded my service on Oct 11 (a promotion was in place at this time that I wanted to use). You must reconnect service to the mobile number before the 3 years and 90 days are up. But, if you don't reconnect service before your 90 days are up, Verizon will automatically reconnect it for you after 90 days. Possible could still deliver tomorrow since it is a preorder and never actually know when the shipment is coming in from overseas. Please Verizon, how can I get my iPhone. Fraud dept phone number is: 888-483-7200, option 3, then option 1. They should've sent you an email about your order being put on hold. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. Note:You will continue to be billed monthly for some services, as well as any applicable taxes or surcharges during your suspension. How do I search for my orders? Called, held for 50 min, spoke to an agent. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. 30 days or greater if you are a member of the National Guard. My original ship date was 10/22 doubt it will be shipping by then. This service may not be available in all areas. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. The app keeps telling me to "take action": "To process your order, we need you to take action. I was told that for my order, they had a problem on their end and all I could do was wait. While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. In case it hasn't, please visit our http://bit.ly/RWWFB to check the status of your order. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. If your mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. And guess what?!! You might want to temporarily suspend your mobile number for up to 90 days to prevent unauthorized usage and charges on your account while traveling, during an illness, or for other reasons. Any ship date? Tap View orders . New comments cannot be posted and votes cannot be cast. Theres also different treatment of your mobile number if you do not reconnect your service before the maximum suspension period runs. Also, check to see if the email is in your SPAM or junk folder. and will my phone now take longer to get here since i have to wait till tomorrow morming to call? I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. You can view a copy of your confirmation in your My Verizon account or on theMy Fios app. Details Get it fast Select shipping options at checkout. Is there anyone from Verizon who reads and responds to these messages? In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. 24/7 automated phone system: call *611 from your mobile, Disconnecting, suspending or reconnecting service. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I know upgrading is an exciting time and I want to get your order going so you can focus on enjoying your phone. How do I check the status of an order? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Get up to $500 when you. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days. If you'll be out of town anywhere from 30 days to 9 months, no need to cancel. Reddit and its partners use cookies and similar technologies to provide you with a better experience. haha made my night a little beetter. Get up to $500 when you. If you have multi-device protection on your account, it will continue to be billed. Welcome to /r/Verizon! And when I did the reorder they did not add any trade-ins. You may however receive a partial bill for the duration of the month that your mobile number was active prior to suspension for military deployment. Not enough money? Welcome to /r/Verizon! In January I had the same problem with a different order, and when I called that number they were able to cancel and resend the same order through and that fixed the problem. This was back in late February and early March. Subject to eligibility.Details Free 2-Day Shipping Free Express Pickup Select a store Same Day Delivery Overview Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. Go to the Pending account changes page in My Verizon to remove or cancel an order. When I tried contacting a live chat agent, nothing could be done either. It can help you save money and allows you to keep your telephone number. They just need to confirm your security deposito. They make it easy and stress free. My concern wasn't tracking the package, but rather what I need to do on my end for my order/payment to be processed. I tried contacting support via live chat and they told me to wait 24 hours but I'm not sure if he understood what I was asking. Plus get discounts. Anyone has similar experience with me? You can suspend service; however, you will lose the dial tone and connection to your alarm company while your account is suspended. I have a message on my Verizon account saying I have until October 13 to verify my order. Go to the Pending account changes page in My Verizon to remove or cancel an order. Mine initially said ship date Feb 25th for the first couple of days after the order but now I don't see any ship date. Although I am using a lot of caps here, I never raised my voice or talked harshly to any one because I know that its not "a fault" of theirs, its the system. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. Correct answers are available for this post. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Hoping it's just a system error and we aren't getting delays like Samsung.com orders. Get up to $500 when you. Normally (barring and shipping delays, ect) you should see your phone in 3-5 business days unless you had paid for expedited shipping. they will tell you that you will need pay a deposit and get your ok and then they will ship your order. They deliver free, usually the next day. You may be going out of town for an extended time, remodeling your home, or spending time at your summer home. Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. How do I make a Curbside or Doorside Pickup? For example, if you have a two-year agreement, and you suspend your service for 9 months, the 9 months does not count toward the two-year period. If youre not going to use your services for an extended period, it may be worth it to put your service on Vacation Suspend. Learn more by checking out our suspension service FAQs. Thanks, Received an email notice to finish my purchase a couple of hours ago. Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espa ol ShopShopShop Close Shop Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. There is a one-time charge to initiate a vacation suspend. 1. I will update my post if it does but I highly doubt it will. We were unable to take payment with the information provided." I called customer service and asked them what the issue was, and they said it was declined. During the suspension, you wont be charged for voice, data or feature subscriptions. New comments cannot be posted and votes cannot be cast. You can't have more than one pending order on your account at a time. You can't have more than one pending order on your account at a time. Expected Ship Date: 07/11/2012 I pre-ordered on the very first day (6/6), and my phones should have shipped out today. AndreaS_VZW Can someone please help me figure out why this order is taking so long? All of them are clueless so far today. Archived post. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. If you havent already done so, be sure to file a claim. I have already paid over $700.00 in down payment for my phone but have received no receipt from Verizon that they have received it. Your order confirmation may be different from the order preview if the order was changed prior to finally being submitted and a preview of the latest change was not sent. New comments cannot be posted and votes cannot be cast. Please let us know if you need additional help. Each suspension type offers a different maximum suspension period and a different billing arrangement. ScootinFruity 9 yr. ago. You can't complete additional orders while you have a pending order on your account. It still says on hold after doing all that. mobile hotspot device, tablet, etc.). Ridiculous. {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizon.com/ui/hub/ao/myorders","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. Order previews are not automatically sent. Customer service is closed. This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. I am having the same issue and nobody I have talked to from Verizon has been able to help. Sign in to manage & troubleshoot your services. Excludes Verizon Prepaid plans. 256 gb iPhone Pro, Sierra Blue. Details As low as 0% APR when you pay over time with Affirm Details Quantity 1 + Add to wishlist Free returns within 30 days. I'm with you nsaquib96, no trust that they care enough about their customers to get this resolved. Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! Shout out to Silvester, you deserve a raise!! I have been purchasing my iPhones from Apple. If you didn't select a date to restore your service it will be automatically restored 9 months from the start of suspension date. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. Any normal person would have moved to another provider (AT&T) in my case. For example, if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if your mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. I was getting the same processing message for over a week on that one. calling 8am sharp haha!! May require scrolling down. Add, manage, and cancel all your subscriptions in one place. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. You can also access your account with the My Verizon Mobile app. Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. Verizon's iPhone 14 and iPhone 14 Plus units will ship out in two days no matter which color you pick. When I called support I could not get through to a person. Check Order Status. I did that, but ended up cancelling my order that Wednesday because there was no progress. To suspend your service, please sign in toMy Verizon, or use the My Fios app. If you do not reconnect before then, the mobile number will be automatically disconnected and you will lose the mobile number associated with your service and if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if the mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. Open the My Verizon app . If you have not been able to reach our Internet Orders team, please accept my follow request and send me a follow request. Once an order is complete, well send a receipt or order confirmation via email or text message. They saw that I had accepted the terms (which was asked 1000 times).even though apparently they could see that I had. Create a work order to pause your services on the day you specified. Thank you! Sometimes customers need to temporarily stop their Verizon wireless service at some point. Correct answers are available for this post. Theres no need to stress about bumps and hiccups when it comes to your Verizon account. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. I asked them to re-run my card again, and they said it was declined a second time. Received an error message that I needed to speak to someone. Perhaps your phone is missing and you want to make sure no one else uses your line. A pending order is an order that is in progress or future dated, such as: Because a pending order is future dated, it will be added at the start of your next billing cycle. This suspension is only available for voice devices. Instead, if those charges are normally higher than $10 per month, Verizon will cap your monthly rate at $10. There are many reasons why you may need to suspend your service. During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED. It went through finally, took 4 days to talk to a good customer rep who knows his stuff and helped me out! Whether youve lost your phone, are deployed outside our coverage area or simply want to take a break from your Verizon account, suspending your account is quick and easy with the help of the My Verizon app. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. However, whenever I click on the "take action" link, it sends me to a page that says: "TypeError: Cannot read properties of undefined (reading 'protocol')". Temporarily suspending your service is sometimes necessary, but its never difficult with Verizon. Details: Your service can be suspended between 30 days to 9 months. and our No matter the case, Verizon makes it easy to temporarily suspend your service and then get it turned back on later. Check out the latest deals from Verizon on smartphones, accessories and more. Either way, calling that number was the only way I was able to get hold of someone that could at least try to help me. Call 1-866-338-7390, which is a line for internet orders. Your mobile number also wont be charged for voice, data or feature subscriptions. It can help you save money and allows you to keep your telephone number. Once you are signed in to your My Verizon account, youll be able to make changes to your service. Review the order info then tap View details to view delivery info. Sign in to manage & troubleshoot your services. Scan this QR code to download the app now. Have you tried calling our Internet Orders team at 866-338-7390 like chrispy987 suggested? Privacy Policy. He sent a link and I entered pmt info again. Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). I was transferred so didn't have to call but that's the number if it's helpful to anyone else. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. Hi codylock, For more information, please see our I have received no tracking information as of yet. She called back a few hours later and we stayed on the phone another 3 hours to complete a new order. So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. Wondering if anyone knows what if anything I can do on my own tonight. You should be good just make sure you ask who ever helps you. The person he spoke with said that they couldn't get the order to open up that something was wrong. llyndrael, EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. Note: Only an Account Owner or Account Manager can request that a pending order be removed. Have a phone you love? Pay Bill, See Offers with My Verizon Fios Login Use your My Verizon login to review and pay your bill, sign-in to pay your bill automatically, and see the latest upgrade offers and deals.

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