If you have more questions, or need anything else, Verizon Social Media is here for you 24/7. So, basically, they are only giving me a little more than $200 of the $2400 they promised and one phone is unaccounted for. I expect my last two bills to be paid for my time and trouble. Accessibility Resource Center Skip to main content. Sadly, it can slash up to half of the credit you will be getting. Check your spam folders because we send all notifications about your trade-in to the email address you provided. NOTE: I am turning off AutoPay until this is resolved. There are several reasons why the charging port might be acting up, including water damage or a small object being stuck inside. Continue with your trade-in by choosing a payout method and your trade-in return method. Which is better (and why). If you did trade in at a indirect or at home it could take longer. You are in the best place to get this corrected. Not a Verizon customer? The other day, I noticed, they appraised my phone for $142. Take advantage of Verizons trade-in program to get a new phone at a discounted price. We'll help cover your costs to switch 2. The iPhone 13, 13 Pro . We understand that you are experiencing an issue with your services. https://www.verizon.com/support/trade-in-program-faqs/. *Store drop-off and UPS options aren't available in all situations. Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device. Here's how to find your device ID. Please send us a Private Message for additional assistance. Goodness! Correct answers are available for this post. Verizon outages reported in the last 24 hours. Bring in your old device, including a cell phone, smartwatch or tablet, and Verizon will appraise the value of your device and give you a credit on your account good toward a new device or other products and services available through Verizon. When you trade in or recycle your old devices, you reduce clutter and protect the environment. This takes about 2 weeks from the time we receive your device and you accept the Agreements. Stores your username on this computer. Verizon: The company's "free" offer is paired with a "promo credit" applied over 36 months. As a consumer myself, I know it's vital to get the proper promotions that are promised. When it comes to trade-in values, this is where Verizon falls short. So I was offered $800 through 24 months for my iPhone XR. Turns out Verizon's trade in process has issues. For those of you enrolled in a monthly device payment, you are eligible to trade-in for a credit. If you requested shipping materials and didn't receive the right quantity, contact the trade-in care team at 800-416-8894. If you chose trade in via UPS* look for an email from us and follow the instructions. Does my phone have to be paid off to trade in Verizon? Log into your MyVerizon account and click on the "receipt" link under the My Billing tab. If you're eligible for Instant Credit, and redeeming your trade-in for market value (no promotional value added) the value of your trade-in device can be put toward the cost of your new device. https://consumercomplaints.fcc.gov/hc/en-us, Hello, jennk1!Wee appreciate your feedback and your screenshot. So, I got all my phones packed up and shipped (with a photo of all phones powered on and operating next to each mailing label). To get your device to us, you can either: Need to change your trade-in method? 2 Be prepared. SO I'm confident there's a huge under-reporting bias going on here. * Due to inactivity, your session will end in approximately 2 minutes. * You can also use your credit toward a. This article has been viewed 483,948 times. Customer Service Rep. 04-23-2023 11:13 AM. Issue your credit or Verizon Gift Card within 1-2 billing cycles. However, the "damaged" category gets broken down further depending on how you answer certain questions. I've never owned a S5 and definitely sent a S9. Which is why many of us end up with drawers full of unwanted or outdated electronic devices. Just provide the information about your devices and we: To find out the estimated value of your device, answer the questions about its condition on the Trade-in page. No trade-in value will be provided for these items, and they won't be returned. Re: $800 Verizon Trade-in issue 2021-2022, Re: $800 Verizon Trade-in Issue 2021-2022, Have a phone you love? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. What else can I do, because even support has admitted that the IMEI number is a Galaxy S9. File a complaint with the Better Business Bureau. The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card. The $35 fee helps to recover some of that revenue loss. Learn more How many times have you complained to Verizon Wireless and gotten nowhere? I consider it a deceptive business practice to entice new customers with trade-in credits and then NEVER send the required trade-in kits (even after repeated requests), and then when the customer finally mails them in without the kit - the trade-in value credit is only a FRACTION of what was promised. A Verizon Gift Card is a payment card that can be used to buy Verizon mobile or home devices or accessories, replenish your prepaid mobile plan, or pay your mobile or home account's bill. What the hell is going on? Answer a few short questions about the condition of your device to learn the estimated trade-in value. Your submission ID is a unique identifier you can use to track your trade-in submission. Thats what my trade in status said on the app. We will inspect your trade-in device to confirm that it is in the same condition described in your trade-in request. Extend your session by clicking OK below. Not a Verizon customer, yet? You can find your submission ID in the confirmation email you should have received after submitting your online trade-in request form. Verizon will pay for shipping to return the trade-in. Questions? Note: Authorized Retailer locations dont accept devices for recycling. What's that called in statistics again? Follow the steps below to get an estimated value for your device. New comments cannot be posted and votes cannot be cast. Then press zero for an agent. Also, $45/mo sounds like multi-line pricing. If you chose to bring your trade-in to a Verizon store*, use our. Even if it's zero, we can still recycle the device for you. If you chose to provide your own packaging and labels, pack devices securely so your trade-in doesn't get damaged in transit. We would like to take a closer look into your concern. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). You can put it toward a tableteven a smartwatch. Archived post. I want to report that I did begin conversation with several Verizon employees via the messaging and secure chat feature. I think I'll take under advisement contacting the BBB and FCC. * This article has been viewed 483,948 times. If the FCC recieves enough complaints, they can document a pattern and force Verizon to clean up their act or face serious consequences. Thanks to all authors for creating a page that has been read 483,948 times. rpaulmerrell 6 mo. I have never been so frustrated and appalled by the lack of customer service of Verizon as I am now. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for recycling. By signing up you are agreeing to receive emails according to our privacy policy. Excludes Verizon Prepaid plans. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. On 02/28, Verizon received my trade in of a Galaxy S9+ as part of one of their increased trade promotions, and I was provisionally granted $799.99 in estimated trade-in credit. We would be more than happy to assist you. Hello! Depends on the situation. Apparently the knee j*rk response from customer service is to justify what is happening and claim there really isnt a problem - even if that means disregarding reality and making things up. Enjoy! The final solution was submitting a claim to the FCC. You can use the envelope icon at the bottom of the page using the link below. I spent another 3+ hours today trying to reach a resolution, explaining the situation multiple times before someone finally acknowledged there was still a problem that needed fixing. It's very quick and simple and will get results: Hello! Please sign in again to continue. That's what my trade in status said on the app. If we can't refurbish your old device for someone else to use, we will recycle it responsibly. Almost anything Verizon sells. Enter your ZIP Code and filter for "Verizon Company Store". Here's where to find the UPS QR code: The code displays during your trade-in request. upgrade. Anyways, this is a pretty shitty way to treat MANY of your customers, and this is by no means an isolated issue. Try to resolve your issue using the normal channels but do not use 611 from your wireless phone. They verified my address each time (also, the address clearly worked to send the new phones - so there is no excuse for the trade-in kits to not arrive correctly). Due to inactivity, your session will end in approximately 2 minutes. Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label, Re: Trade-In kits not recieved FOUR times - credited only a FRACTION of the promised amount, Have a phone you love? Excludes Verizon Prepaid plans. Today, they credited my account with $142. Once I concluded sharing my request a second time to assure me my complaint would be shared with the executive management team - they ended the chat - AKA, they hung up on me. Find instructions for clearing your specific mobile device on our Device Support Overview pages. Use your submission ID or email address to order a new kit or print another label. Have a phone you love? You'll see the options that apply to your trade-in during the ordering process. Even if your devices have no value, we can recycle them responsibly for you, for free. In fact, contacting the FCC may help fellow and future Verizon customers avoid a similar fate of endless aggravation. Can you please elaborate on your questions/concern? There were big warnings on the Verizon trade-in page that you MUST use the trade-in kit, but the representative assured me that the printed mailing label would be perfectly fine even though that contradicted their own website. You dont have to put your credit toward a new phone. I've been dealing with the same issue since December 2021. Does Verizon trade-in cracked screens? Please send us a Private Note, to take a closer look. Add, manage, and cancel all your subscriptions in one place. I then sent in my S9 in the mail at UPS with the label that came from Verizon and after a couple weeks I got an email stating that they received a Galaxy S5 Red and my Trade in credit has changed to $0.00 in credit. So I wanna know if anyone else actually got their credit? Read about our Citizen Verizon social responsibility policies. It is a pattern of either negligence or willfully discouraging trade-ins by never providing trade-in kits - and then grossly discounting the trade-in value if the customer miraculously finds a way to send the phones without the kit. Check out the latest deals from Verizon on smartphones, accessories and more. You need the device ID to do a trade in. Welcome to /r/Verizon! Re: Trade-In kits not received FOUR times. We're here for you and we want to help! I persevered and finally was told they agreed that the trade-in credits were missing on one of the phone lines are submitting a ticket for it to be fixed. Hi! Verizon Gift Card, sent to the email address you provided during your trade-in request. *Store drop-off and UPS options aren't available in all situations. Use your own shipping materials and print a label. Excludes Verizon Prepaid plans. Here's the Catch With 'Free' AT&T, Verizon and T-Mobile Phones. Verizon customers might earn a Verizon mobile account credit or PayPal credit. Excludes Verizon Prepaid plans. I have the confirmation email for the trade-in phone being received and inspected but I don't know which email address to send it to. You can check the status of your trade-in submission online at any time. Get up to $500 when you. Did anyone actually get their credit?? Request a shipping kit during the online trade-in. Look for an email from us that explains how to prepare, pack and send or bring us each device you're trading in: Check your spam folders if you don't see it. And we want to make sure you're getting your promotion! Getting the newest phone doesnt have to break the bank, nor do you need to keep a collection of old phones. What the hell is going on? If you turn in your device at a Verizon store, you can get an instant appraisal and a credit while you wait. I love how they repeat everything over and over thinking it will help me understand they aren't going to honor what was offered. I then picked the Samsung Galaxy S22+ for my new phone with Verizon. Even if your devices have no value, we can recycle them responsibly for you, for free. Enter your mobile number. I feel your pain. I can understand where your concern is coming from regarding the difference in value. If the actual appraisal value is higher or lower than the initial estimated value, we will adjust your credit to match the final appraised value. Here's clarification on the most common questions. IMPORTANT: Send in only one device per package. Scan this QR code to download the app now. Device trade-in value: How much is my phone worth? Scan this QR code to download the app now. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We understand that you are experiencing an issue with your services. The FCC form is quick and easy and could really help others facing similar frustrations. Mobile device deals and promos FAQs | Verizon Support Shopping & Deals Mobile device deals and promos FAQs Learn how Verizon's mobile device deals work, including Buy One Get Ones (BOGO), trade-ins and free or discounted offers. Get up to $500 when you. By using our site, you agree to our. New comments cannot be posted and votes cannot be cast. Once you purchase a device, it can no longer be sold as a new device which means it can only be sold for a percentage of the normal retail price. Please respond to the Private Message we're sending so we can get a solution in place. More Options ***Announcement: We're excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. They've also tried to submit promo correction forms, but they get rejected due to the phone showing up as a Galaxy S5. You will receive your first account credit within 1-2 billing cycles. You can trade in devices with us and you may earn a PayPal account credit or Verizon Gift Card. You receive credit for your device(s) in one of these ways: Account credit applied within 1-2 bill cycles. To get the promotional value, you must wait until your new device arrives (even if it's backordered) before you can apply to trade in an old device. About trading in devices to Verizon Expand All vzw_customer_support. Don't see it? If you're a Verizon customer, sign in to My Verizon and we'll step you through the trade-in process. Visit our Activate your mobile device FAQs for more information. That is a standard industry practice. First time I called, the rep told me the trade wasn't logged in and that's why I was being billed monthly for the entire $700. An Arkansas couple claim they fell victim to Verizon's "bait and switch" scheme in a two for one iPhone deal. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. I have spent hours on the phone and chat trying to solve problem, to no avail. Trade-in your Apple. The most popular is because there actually was a problem with the device once it was received. Use our Store Locator and filter for "Verizon Company Store". How to Win a Complaint Dispute With Verizon Wireless. Remember my username. Final payout can vary depending on what shape the phone is in. Clearly I am not alone in this behavior by Verizon based on the number of complaints here and elsewhere. Overall, the entire process generally takes 4 to 6 weeks. So I wanna know if anyone else actually got their credit? We are here to help! Please sign in again to continue. iPhone is a registered trademark of Apple Inc. Trade-in your phone, tablet, smartwatch or other device now. Get up to $500 when you. Yes. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. "Warning: Don't Use Trade-In Program" VZW up to no good. When we receive your device and verify that it meets the description you provided, we'll apply that final appraised value to your trade-in. Its trade-in program only has two device condition categories: good and damaged. The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission, we received a different device than expected, or the activation lock is turned on (e.g., Find my iPhone or the Find My app). Damaged devices have less value. Im supposed to check back in 24 hours. (Maybe he meant 6 months?) To learn how rebate deals work, visit our Verizon mobile rebate deals - Phones, tablets, watches FAQs. First they never sent trade-in kits. This happens for a variety of reasons. I feel verizon lied. How can I get information about my trade-in submission? If youd like, you can apply it toward your bill, or save it for a future purchase. Certified Pre-Owned Phones: Frequently Asked Questions, Should I trade in my old phone with Verizon or sell it?? Use our. Get the trade in value for a device. I just had something similar happen, a Trade-in offer that went from $300 to $24. If you've received instant credit but your trade-in device has not been received by us within 30 days, we'll have to chargeback any credit applied, on your next bill. Once your grandfathered plan is gone, there's no way to get it back so at minimum, that's $360 more every 2 years you'd be paying for service. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. If you've already shipped your device, it cannot be returned. I am exhausted and frustrated. For those who have experienced similar frustrations with the trade in process or with not receiving the promised trade-in credits - I hope you submit a complaint to the FCC outlining your experience. Im not holding my breath. If you're trading a device and you qualify for promotional value, the promotional value will be credited toward your Verizon account over the number of months specified in the applicable promotion. Phone: 1-888-369-5931 Email: CostcoOnlineSupport@wirelessadvocates.com Although you can get a refund on your phone within 90 days, you may still be responsible for early termination fees if you cancel your service after the trial period, which is typically 14 days. If you use your own shipping materials, you must securely pack and label each device in its own package. The system that issues the value has wrongly assigned that serial number of that device, and this could be a mistake on Samsung's part (reusing or reissuing an old serial) or Verizon's (erroneous data entry or out of date listing) or just a simple software error. Step 2: Send us your old phone After you receive your new phone, turn in your old device. ago Why it was never clearly explained to the customer by all reps she chatted with? To create this article, 41 people, some anonymous, worked to edit and improve it over time. Don't ship the charger, SD card, SIM card or other accessories with your device. It's super easy and will get you in touch with someone from the executive office at Verizon who actually will LISTEN and has the intellectual ability to UNDERSTAND the issue and has the AUTHORITY to fix it. Try being overly polite and thankful. Our goal is to provide you with the best experience. We'll confirm the final value after we get your devices and validate the make/model, eligibility and condition. Your Device ID and IMEI are listed under the Device Information section. I have the same issue, almost a year now with multiple attempts to resolve over hours of chats and phone calls. We never want our customers to feel this way. To learn more about the process, check out this step-by-step how-to guide. Plus get discounts. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Refer to Trade in your mobile device FAQs and video for more trade-in information. The general rule of thumb is 2-3 billing cycles because Verizon wants to make sure they are getting the phones back at the warehouse. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Downdetector only reports an incident when the number of problem reports is significantly higher than . 3G prepaid phones that have been active for at least 6 months, 4G prepaid phones that have been activated and at least the first month payment has been made, Bring us the device you want to trade. I selected my old phone, which is a Samsung Galaxy S9 Black 64gb. Use our Trade-in page and you won't have to go to a Verizon store (unless you want to bring us your old device). Here are your options for trading in a used mobile device to Verizon: To learn how to trade in your old device, watch our Device Trade-in video or read our Mobile device and phone trade-In guide. How do I remove my personal information before I send back my device? Tap or click Manage Device next to the device you want to view. We are here to help! I called and used the chat function and used the online request THREE additional times to report the problem and request new trade-in kits and they were never sent. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. These. Verizon is always here to help! If I could do it again I'd go to a store so you have someone's feet to hold to the fire to fix any issues. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Here is what happened to me: I am a new customer and traded-in four Iphones. Note that I have all this documented in a chat. We use cookies to make wikiHow great. 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. Nothing moves as fast as technology: Todays high tech is old news tomorrow. You must be signed in to access this part of the community. You can have someone call me at 9am pst today to discuss. They assured me that the 30-day deadline was not a problem, and I would be credited full quoted value once they were received. I was told they noted my account with a "documented promise" to assure that I would receive the original quoted trade-in values and not to worry about the 30 days. If you claimed a trade-in promotion for a device that is not eligible, well give you the trade-in value of the device, excluding the promotion. Stores According to plaintiffs George Wise and Barbara Gilbert-Wise, this deal was "purposefully deceptive, false, unconscionable, fraudulent, and also allowed Verizon to be unjustly enriched." How do I contact Verizon and make them do what I want them to do? Press 1 for English, and press 2 to speak with a rep. Non-customers - Even if you're not a Verizon customer, you can trade in a device and get a Verizon Gift Card or PayPal credit. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Applied to your Verizon mobile account within 1-2 bill cycles. My Verizon Trade in problems! If so,. If the trade value is less than the remaining installment balance, then you will continue to pay the installment until you reach 100 percent of the cost of your device before purchasing a new device. Available for Verizon and non-Verizon customers. I wasted months and days and hours of my life trying to sort out issues with my trade-ins. Finally, they instructed me a way to request a mailing label that I needed to print myself. You can purchase / trade together, or you can purchase a new device and then trade in an old device later - and still get a promotional value. A supervisor, vice president, or other high ranking Verizon executive can call me to resolve this ASAP. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. Level up your tech skills and stay ahead of the curve, A step-by-step guide to talking to Verizon corporate. Phones and other devices that were subsidized by a two-year agreement are eligible for a trade-in. wikiHow is where trusted research and expert knowledge come together. Yes, Verizon accepts devices with cracked screens, but you won't get as much money for them as you would if it was in good condition. % of people told us that this article helped them. I am waiting one more day before I submit my complaint to both the FCC and WA State Attorney General. I even offered to drive the phones to a physical store, but they said that was not allowed. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. Please, send us a DM, so we can address all your concerns. Your device(s) is appraised and you get an email with the final appraised value based on make/model, eligibility and condition. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.

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