We apologize again for the inconvenience and hope to hear from you soon. Fansedge.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. Submit a complaint and get your issue resolved. You can get in touch with our Customer Service Department by calling 1-800-439-2178 or sending an email to [emailprotected] Furthermore, if you prefer, you can cancel your entire order by contacting our Manufacturers. It is now January 18 th, and they still claim that there was nothing delivered. This is the FansEdge service help desk where you can find out information on your order, returns, canceling or modifying your order and size charts. para informarnos de que tienes problemas. All orders are processed after payment has been received, and all shipping and billing information has been verified. I am out $90.00 for nothing. I visited their website and followed directions for returns. We are so happy to hear that you had such a great experience with your most recent order with us! Weeks passed and nothing arrived so I contacted their support and asked what was going on. Unfortunately I don't know how this will even turn out. If you want to cancel your order or simply remove some items from it, please contact our Customer Service Team and a representative will be happy to assist you. Fanatics Edge Shop, the company behind this fraudulent website, does not exist. Pinterest. The warehouse is a large, modern facility that is able to accommodate the growing needs of the company. Live Chat. Performance & security by Cloudflare. Use any of the options below to contact Customer Service! How many stars would you give Fansedge? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I contacted customer service that said the next business day shipping wasn't available even though the website was marketing it and I offered to send a screenshot. This refund will reflect back to the original form of payment within 2-7 business days. They do not ship orders and I will never try using again. Pretty sure I've just been taken for $120. Then another hour where they said oops no it was returned and refunded. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. If there is anything else we can do to help, please send us your order number and details to customerfirst@fanatics.com.-Ciarra. The highest paid Customer Service . I ordered my hat on Oct 20th, 2020 and it is now Dec 17th, 2020 and still no hat. guild wars 2 incinerator. When I contacted customer service several times they never respond. We are sorry you had to go through this. Sincerely, Mariah. In order to complete your order, your order must be delivered within 21 business days (excluding weekends). Is this your company? Why isn't this "exception" at the top of the site where the 365 day return policy is in plain sight? We looked up FansEdge and found that the website is receiving a high amount of traffic. Live Chat. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Looking for additional ways to Contact Us? We truly apologize for the inconvenience this has caused you. Hello Katha, Sincerely, Karmen, Information provided by various external sources. Looking for additional ways to Contact Us? These people are scammers and liars, who take money and provide nothing. Companies can ask for reviews via automatic invitations. i'm debating if i should order from here or the official nfl store i'm buying a cowboys jersey for my boyfriend but i'm scared it won't be delivered before christmas or not being authentic due to the bad reviews! envie um e-mail para I've emailed them, but I don't have much hope of that going anywhere. When the representative came on the line, he confirmed that my shipment would indeed not go out for 6 days due to to the fact that the item would not be at the warehouse until then. naar -Ciarra. It is important to be aware of potential risks and to use caution when accessing or engaging with such content. FansEdge has a rating of 1.52 stars from 779 reviews, indicating that most customers are generally dissatisfied with their purchases. I was told the orders had already gone through within minutes! Lazy and disinterested chat where they wasted one hour telling me I never receivers that email or a refund and guaranteed my order was in its way to me. an. She is terrific and her unbelievable efforts did not go unnoticed. Click here for more! I apologize that you have not received your package. Thank you This company responds to reviews on average within 14 days. i normally read reviews before doing business. Initial FansEdge complaints should be directed to their team directly. There wasn't. Don't Love It? Use this comments board to leave complaints and reviews about FansEdge. If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. Poor service. Please, stay far away from these thieves. Ordered a jersey almost a month ago. Please provide your order number for any further assistance. Contacting Fan Services. That's very misleading and unacceptable to spend almost 30 bucks for shipment to delayed for that long. I asked them to give me a full refund, but they said no. The worst services and my order was cancelled, Pretty sure I've just been taken for $120, Read full review of FansEdge and 4 comments. Shakira was really good helping me to get the information order and delivery instructions of the two item that I ordered. I ordered something from FansEdge in the past and was very disappointed. I was told the person on the phone would try to get a ticket for the two orders. Fansedge customer service is excellent. Please email us at customerfirst@fansedge.com with the order details. Arrived and XL was way too small. Be WARNED! I'll take my business to $#*!'s. Incorrect address - Street number. Once you communicate with them you can tell it's not a reputable company. We would love a chance to make this right. Two, Thank you so much for the feedback! I placed an order for a tote bag. Oh well. I ordered a Saints key chain on 11/29/22. I ordered a custom t-shirt from FansEdge. UPS, LaserShip, International Bridge, OnTrac, DHL, and OSM are just a few of the shipping methods available at FansEdge. Fanatics, Inc., 2023. Fansedge is committed to providing excellent customer service, and the location of their warehouse is just one of the ways they are able to do this. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This salary trends is based on salaries posted anonymously by FansEdge employees. Find out how we combat fake reviews. I will be more than happy to look into this and make this right. It actually took them almost three weeks to deliver. So I was worried and called them. It's been 16 days so far and FansEdge representatives cannot provide me a tracking number, name of courier, and cannot tell me what has happened to my order and why it hasn't shipped (they aren't even sure where it is). thanks. When you add a new item to your bag, a box will pop up that asks if you want to continue . Equifax: 1-888-548-7878; TransUnion: 1-800-916-8800; Experian: 1-800-493-1058; How to Speak to a Live Person at Experian. We also ensure all reviews are published without moderation. Trying to return it to their "365 day returns" after only having it a month is impossible as the "Return" button that is supposed to be on order details is conveniently not there. This website is using a security service to protect itself from online attacks. We would love to take a look at your order to ensure their are not any known issues to ensure you have an excellent experience with us. Caso continue recebendo esta mensagem, It is well-staffed and has state-of-the-art equipment to ensure that orders are processed and shipped quickly and efficiently. Again, I apologize for the inconvenience but look forward to hearing from you soon. A pop up box on the email said "Free shipping sitewide", yet I was charged $13.99 for shipping and another $1.99 for handling. Thank you Matthew! Never again! We would love a chance to make this right. 1 FansEdge reviews. I made a mistake on the shipping cost and bought the wrong size shirt. Fanatics, 2022. compared it to the Texas sweatshirt and the shoulders were literally 6 inches smaller. Very disillusioned with their brand after this experience. I tried another page and it couldn't find my order. and we'll be sure to answer any of your service questions! Contact Details Email: shop@thefanatics.com You can also call us on: Head Quarters: 1300 326 284Warehouse: 02 7200 8644 Or use the contact form below: When I received my confirmation, it stated that it was going to be 6 days until it shipped and the order would be received on the 7th day. I ordered few things for my husband for Christmas back in October. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I ordered jersey from them, but after 3 days it turned out that the seller cancelled my order. Kathy,We are sorry to hear that you have waited so long for your order to arrive and understand the importance of receiving your product as expected. Hello Mary. Good afternoon, Sharon. You can find contact details for FansEdge above. Thank you again Natalie for the EXCELLENT customer service! At your earliest convenience please reach out, I look forward to your response! In the Vehicles & Transportation category. Right. But my card said the money was taken. Thank you for your question and for reaching out to us. I am overall please with FansEdge and the way customer service managed to answer my phone right away. BS. Visit fanatics.co.uk. Our jerseys are authentic, yes. We want you to be completely satisfied with every purchase you make. While 877-965-3955 is FansEdge.com's best toll-free number, it is also the only way to get in touch with them. Several days later FansEdge called me and told they do not have my items in stock. FansEdge ranks 207th among Jersey sites. That meant they lied to me when we were talking for the first time. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Si continas viendo este mensaje, There are a few complaints about shipping times and damaged items, but overall, Fansedge seems to be a popular and well-liked store. Please contact us with your order number so we may better assist. A consumer rating of 1.52 stars from 770 reviews indicates that the vast majority of customers are dissatisfied with their purchases. It was a birthday present for my dear brother. I am overall please with FansEdge and the way customer service managed to answer my phone right away. Average salaries for FansEdge Customer Service Representative: $37,193. Be your favorite NCAA or NFL, MLB or NBA, NHL or MLS - caps, unique jerseys, hoodies, tees and much more useful fan items are provided. Dont order from this sight. After youve finished the return steps on the screen, you can choose the return method you want and download the returns label. FansEdge.com is an online retailer that specializes in sports and fashion. Click on the Return Item(s) button and select the item(s) you wish to return. If you will email customerfirst@fanatics.com with your order number If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. If you have any additional questions you are able to reach us directly at customerfirst@fanatics.com. windham nh high school athletics skidmore college hockey division fans edge customer service. Contacting FansEdge.com. Thanks, David. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. It is crucial to research the seller and the authenticity of the items before making a purchase. Would never order anything from them again! The tracking number tells me that only the label has been created and the item has not actually been shipped. Same items. So, if you aren't, for any reason, we 2 MONTHS after I returned said hat. Thank you for taking the time to let us know! Furthermore, as the company has previously been accused of delivering fraudulent products, it is unreliable. Missed party deadline. They were exactly as pictured. i want to cancel my order, Will i get my sweatshirt in time for christmas? Value 90. And they told me a wonderful story that my first order was somehow canceled and my address was removed from their system and marked as unwanted. Order Number. They offered only 30% money back. Our shipping facilities are in Jacksonville, Florida, Las Vegas, Nevada, and Frazeysburg, Ohio, and we ship the vast majority of our orders there. 0. Excellent customer service provided to me by Matthew! For further assistance, please email in at customerfirst@fansedge.com. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. We would love a chance to make this right. To learn more about reviews and trust on sitejabber.com, visit our. Thank you for taking the time to let us know! We're shoppers too and dedicated to delivering our customers the kind of shopping experience we would want to have. And name, we will be happy to make this right. Sincerely, David. You can find everything you need to support your team at the fanatics warehouse. Als u dit bericht blijft zien, stuur dan een e-mail The email with this message will be sent to you as part of your Order Confirmation. The package can be dropped off at any local post office or FedEx store. Called right away and they refused to help. When it finally arrived it was of a poor quality and very cheap looking. Wir entschuldigen uns fr die Umstnde. Main Phone Numbers for the 3 Major Credit Bureaus. After that they asked me to send the hoodie back. While FansEdge.com does not offer live chat, they do have a phone number. Ive gone to PayPal and hope to dispute this charge since I never received the merchandise and was charged for the item, Hello Sharon. Bobbleheads were shipped within 2 days to my door, and no issues with damage. And they refuse to cancel it/refund my money. Enter an order number to find your order details. Cloudflare Ray ID: 7c05bcc2fb980b5a I checked on the order a week later and it would not be shipped until almost a month. By being centrally located, they are able to ship orders quickly and efficiently, which helps to keep their customers happy. We are so happy to hear that you had a great experience with us. Can I please have you private message me with the order number or email address? I have advised them of my intent to pursue litigation should I not receive my order, and I've given them my attorney information. A free inside look at company reviews and salaries posted anonymously by employees. We apologize again for the inconvenience and hope to hear from you soon. All I receive is the non-sincere, I am sorry by Customer Service. Refused to reimburse extra shipping money. if not, i will contact police, better business bureau & an attorney! Sincerely, David. Once the order has been shipped from our facility, you will receive an email with your tracking information informing you that your order has been shipped. I will be happy to look into this and make this right. This will surely increase the credibility of your complaint. I contacted FansEdge right away and they asked me to send pictures. Julian, Hello Heather, I will be more than happy to further assist you. I have no idea why. Cristin went way above and beyond all throughout my transaction and even after. I ordered an item and spent over $90.00. Thank you for your feedback, Maribell. 36 reviews of FansEdge "Ordered on the 23rd and the item still has not arrived. Onze We apologize for the shipping delay of your order. Our number one concern is customer status faction. If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. Sam,We love going above and beyond for our fans and pride ourselves on being there to assist with any issues you might have. And BTW, FandEdge is the same company as Fanatics, where you will also have return issues. Never, ever have talked to anyone live. -Ciarra. They won't even respond to allow me to cancel my order and get my money back! We are so happy to hear that you had a great experience with us. I am now 6 weeks into waiting for any update beyond the initial order receipt. Is this your company? We apologize again for the inconvenience and hope to hear from you soon. This location was chosen because it is centrally located in the United States, which allows for efficient shipping to anywhere in the country. I ordered $500+ worth of goods from Fans Edge. I look forward to making it a better experience for you when you reach out. She didnt know why the difference and we proceeded. Bad sizing, sending crazy sizes (like youth extra large is a size 20 instead of normal 14) but not clarifying on the website so when you buy, even if you check the size they provide wrong information about the size. Wenn The Fansedge warehouse is located in Bolingbrook, Illinois, about 30 miles southwest of Chicago. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. Called customer service and was told I need to track it down. Hey Melissa, We are truly sorry to hear about your experience with us and we would love a chance to make this right. NHL 2023. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Where are you going to deliver to? Also came a week late, when and before I paid it said I would get it in time for the game that I ordered it for. NHL and the NHL Shield are registered trademarks of the National Hockey League. The location of this warehouse has been a mystery to many customers, but a recent article has revealed its location. I have reviewed your order and I sent you a message to the email address on the order. You deserved all of those negative reviews. I ordered something and it still says "new" how long does it take to process the order? If given the opportunity, I would love to make it up to you, I understand this can be frustrating.If you would please email customerfirst@fanatics.com at your earliest convenience. This comment was posted by a verified customer. Great communication and assurance that my order would be handled with concern and respect to me and my purchase! Decided to order another for Notre Dame, totally excited. The best phone number for FansEdge.com is their 877-965-3955 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Sincerely, Karmen, I placed an order and was billed right away. They're supposedly having someone from the back room call me within 24 hours but I have absolutely no faith in that happening. It seems from these other reviews that they just ship out awful products, and still make money off people with their return policy. Some of the most popular locations include the United States, Canada, Australia, and Europe. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Fansedge customer service email address. However I took another chance recently and ordered a few things from them and that was the biggest mistake I've ever made. Stay updated on sales, new items and more. This companys product is not genuine, and it is not licensed by any of the major sports leagues or player associations. Go to FOCO instead NEVER use this website even if it is housed on "Walmart" or any other place. Do not ever use this company. It is now 11/15/2022 & all I get on tracking is that it has shipped. Contacting FansEdge.com - by phone or otherwise. was posted on Sep 4, 2019. enviando un correo electrnico a Very nice. By selecting an agent, you can set up shipping. Horrible customer service and still haven't received my order. FansEdge promo codes were updated on April 2023. I ordered it and was promised to receive it in a week. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. You know what? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Under the My Orders section, select the order you would like to return. Hello Jordyn, This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices. FansEdge Customer Service Contact Info Fanatics, Inc. 8100 Nations Way Jacksonville, FL 32256 Telephone Number: +1 (855) 438-0678 How to Redeem a Coupon Code at FansEdge FansEdge lets you enter a coupon code when you finish shopping its online site. 877-965-3955: Customer Service. I think I Good tip of advice is your reps understanding the deals that are happening and offering the best. vid: da033870-e7e3-11ed-baa7-c540f2cec8dc. If you want to send your package to your home, the best option is to ship it to a package forwarder in the United States, which will collect and deliver your package to you. There was no option on the site for multiple shipping charges. We would love a chance to make this right. I order a jersey which wasn't on sale, but they were offering free upgrade to next business day shipping. Then I clicked the chat us button and nothing happened. I had to make a new card. Spoke with Adam over the phone about my return. Never received the order that I placed. Backed by the National Science Foundation, I was pretty nervous after reading all the reviews, but, There is no contact information on the email and the only, Website doesn't work for returns as promised, Never received jersey-"stuck" in shipping-false tracking no refund, Never got my product with no response from customer service, Bobbleheads as described, fast shipping, ugly packaging, Terrible customer service and cheap product. Hello Mary, thank you for your feedback! You will receive a confirmation email. Sincerely, Jessica. My brother's birthday is tomorrow! If you email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. Cristin helped me out getting the right product shipped to my home after the wrong product showed up twice. Can you please private message me for further assistance? to let us know you're having trouble. I've learned my lesson. I'm very disappointed and I'll never buy anything from them again! Return Policy is DECEPTIVE. Customer service, business days, and day shipping issues are some of the most common complaints made by FansEdge users. We are truly sorry for the experience received. FansEdge.com Phone Number. Worst of allthey charge you $9.99 to return an item!AFTER you already paid shipping the first time around. To the nearest garbage heap? This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. If your expectations are not exceeded and if you don't look forward to coming back, then we haven't done our job! We are glad to hear that Shakira provided great service, this is exactly what we are looking for. We truly value your business, and we look forward to the opportunity to serve you again soon. Upon ordering I was sent an email indicating I would receive my shirts within 3 weeks. Tried to order a Jersey for my girlfriend for the holidays. Tip for consumers:STAY AWAY! If you have any further questions or concerns please do not hesitate to reach out to us at customerfirst@fanatics.com for assistance. Free Shipping on Orders Over $24. For more details, and to see what shortcuts or tools we provide to get better, faster help from FansEdge.com, tap or click the link. They said that they did not receive anything. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 3 Greenbriar Drive Apt 305 enva un correo electrnico a I asked for their return address but they did not reply and ignored me for almost two weeks. Also, forget, absolutely forget, trying to reach a live person for customer service. Thank you for reaching out to us. Good Morning, Ryan. All Rights Reserved. Dont order you'll never receive your purchase. Sincerely, Shanick. FansEdge is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. Your order will go through a different processing process depending on the items you order. I ordered a hoodie that was actually very nice but the sizing was off. Really ruined my gift giving ideas! I have waived the return shipping fee. No portion of this site may be reproduced or duplicated without the express permission of Fanatics. It can take up to 10 business days for us to receive and process your return. Really disappointed. Sincerely, David, This company is the slowest at shipping items. Look elsewhere for decent quality. Join the 390 people who've already contributed.

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