', referring to the nuclear power plant in Ignalina, mean? For more information, please see our what number and what do i say to get in touch with people. What does 'They're at four. Pepco has pictures on its website that can help you identify the power-system components. If the line had become damaged through no fault of your own, they would pay to run a new line, and at that point you might get them to run it a different way. It's your service or modem. You can dig it up yourself and rebury it a short distance away. For 24 x 7 technical support, account or billing assistance, visit Spectrum Customer Support. Shameful. In 2016 Spectrum acquired Time Warner Cable. I have a line down in my yard as well as 2 neighbors , blocking driveways to both cottages. After completing this captcha request, you can continue to access the site as normal. Please let us know what issue you are experiencing with Spectrum: Thank you for the report! Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. The map below depicts the most recent cities in the United States where Spectrum users have reported problems and outages. Check back often for a reply in this thread from a Comcast Official Employee. Your service is a joke. Disappointed and concerned. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Click the "New message" (pencil and paper) icon. He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. power is back on but no internet. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. We have live sports, international channels, and premium channels, and pay-per-view extras. Frustrations? Ensure you are first signed in, then you will see an icon at the top right of your page. @GetSpectrum what the hell!!! The RTV6 team has been Working For You in numerous neighborhoods across central Indiana after cables were left unburied by service providers. Using an Ohm Meter to test for bonding of a subpanel. In January, we had a heavy snowfall (wet/damp snow) which caused one of my trees to fall and take down the cable lines with it. Hi dan999999. An underground cable line normally brings Xfinity services to your home. @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. Say "No account." So, the bigger question, why does it keep happening? @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. I am located in the US(Minnesota). @ReelJeffEwing @GetSpectrum @Ask_Spectrum I actually didn't have many problems with them until the past few weeks when their "maintenance" broke my internet, then the new router they insisted on me having stopped working after less than a week. Your dispatch is the problem, undersized and a separate dept. Useful comments include a description of the problem, city and postal code. Im sorry. Just be careful when digging it up since they are also easy to damage and they'd likely charge you for the repair. @GetSpectrum what the hell!!! We miss Time Warner. In most cases, these lines are installed when your home's being built. Enter another ZIP to see info from a different area. @GetSpectrum internet out twice today so far. Nonbinary student banned from prom for wearing a suit. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! They contacted CBS 58 Investigates for help, when Spectrum wouldn't. "Tree fell, knocked down all the power lines, cable lines, Wi-Fi line," said Spectrum customer Cindy Wenzel. To learn more, see our tips on writing great answers. -JB. When we replace a pole or lines of Spectrum fall off a pole, we don't know who to call. Let us know if you find downed or uncovered wires or cables in your area. A: Cable and phone wires dont carry current, so its safe to remove them. The smaller wires were for phones and cable-connected TV and Internet. FIX THIS. One box was for phone service, the other for cable. that's ridiculous and you won't be keeping me as a customer. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? This seemed more like a GC question and less like a landscaping question so I asked here over the gardening SE site. @AlishaGrauso @GetSpectrum @Ask_Spectrum The new place I moved to is only covered by Spectrum, and I had so, so many problems right out of the gate. I have a sagging line in my driveway from the pole across the street.. Hey @user_6790b2! Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? Cookie Notice If you are having issues, please submit a report below. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. They say the cable will be buried later in the week. Very reliable. We're sorry that didn't solve your issue. @GetSpectrum Your letting me down! After spending 45 minutes and 3 service people, I am exhausted. They'll come mark their lines. Realtime status of outages and problems with service providers. You can also check their website for updates on known outages in your area. Now I'm furious. How to combine independent probability distributions? If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. I can't go anywhere else to work for obvious reasons. . For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. The best answers are voted up and rise to the top, Not the answer you're looking for? I've been with @GetSpectrum @Ask_Spectrum for multiple years. @Ask_Spectrum we are trying to watch the congressional hearing!!! I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. Q: We cut the cord more than a decade ago, but still have kudzu-like cables running from the telephone pole to our house and then all over the side of our house. You can reach out to us through our Facebook page, Twitter, email address or by using theCONTACT USsection on our web page. I thought these forums were public. It is the second largest cable operator in the United States. 3+ month old thread being closed due to age. . Where is the line down? If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Please send us a peer to peer message with your name, your best contact phone number, the affected address (or addresses) in question, as well as any additional details including location of the dropped lines, if any trees are in the way, etc. If it was gas, electric, or plumbing, I would say not to touch it. Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. Are you experiencing issues or an outage? Frustrations? Tell us about the situation When you contact us, you will be asked for the following information: Whether you are a CenturyLink customer or not Your name and telephone number Like Chris says, you'll likely have to pay for this. In most states you need to call before you dig. This **** goes out MULTIPLE TIMES a day! And when you rebury the line, try to get it deep enough so it can't be hit with an aerator or other routine yard maintenance. There's no good answer on why the burying of cables is sometimes forgotten. @GetSpectrum internet out twice today so far. Sign in or register to get started. Another option, he suggested, would be to call Comcast and ask them to remove their old equipment. Who has the worst service. This article was published more than4 years ago. Thank you for visiting and posting on our Forum. @Ask_Spectrum why ******** do yall keep raising my bill? my bill has gone up twice without notice in the past year while i get service outages at least once every few weeks. On whose turn does the fright from a terror dive end? Parabolic, suborbital and ballistic trajectories all follow elliptic paths. A tree in my back yard has two large branches resting on the phone/TV cables. So we checked and discovered she may have to pay for the repairs, unfortunately. I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. Thank you for making this comment and letting us know about this line. We look forward to meeting you there! Zip 90004. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. Since the cable tech had so little to do, they charged me for time and materials which was basically dropping the conduit in the bottom of the ditch with enough left over on each, snaking the cable, putting ends on and connecting them. Thanks for responding to this community post and letting us know about your line concerns that still need to be addressed. From there, click the 'New Message' icon. Home Improvement Stack Exchange is a question and answer site for contractors and serious DIYers. Thats exactly what happened to Carole Meyer in Fishers. My hardline connection to my PC never has connection issues. Cable lines have pulled a chunk of facia off the building and are now laying across several yards! If youre not using either, you can just take them down and throw them away, Williams said. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience. A contractor is supposed to be scheduled within a week to bury that cable, but sometimes that step falls through the cracks. Find out what is going on. STOP WITH THE EMERGENCY ALERT SYSTEM!! @GetSpectrum Your letting me down! To send us a Private direct message, select the message icon in the top right corner and then search for Xfinity support. Thanks for escalating this Rustyben. Click that or follow this link: https://comca.st/3dmD3n4. Call 6s Paris Lewbel reached out to AT&T and they sent a crew out the same day to fix her connection. Even after speaking with him. All rights reserved. Some utility companies mark or paint their lines. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. I don't think this is allowed. He estimated that it would take an hour or two to go up on the roof and take down the abandoned cable and phone lines. They hook up some kind of tone generator to the buried equipment to locate it, they aren't looking at a map to know where it is. @GetSpectrum The WORLD has a pandemic and you raise rates? The cable looks like it's still connected at both ends and that it's just sagging down.. It's hard to tell from the image, but even if it's direct-bury drop cable, it's not dangerous. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. The wiring under the boxes doesnt have any power, so it would also be fine for you to cut that off and throw it away. 2. Kevin Williams, owner of Hands on Electric in Washington (202-731-8253; handsonelectric.net), looked at the pictures you sent, which included a picture of the lines overhead and a section of the mess of wires snaking down a wall on your house. It looks like you're new here. Type your message in the text area that appears at the bottom of the window and hit enter to send. -JB. First, call the service provider's phone number listed on your bill. If you see a marked line with an exposed cable or wire, and it doesn't say AT&T, be sure to report it directly to that company. AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. If you have any tips or frustrations you wish to share, please leave a message in the comments section! A few years ago Spectrum acquired Time Warner Cable. I apologize that no one has made it out yet, but my team can certainly assist you with getting someone out ASAP to take care of this. The first step is to be sure you know the difference. Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! Could you please send our team a private message with your full name and full address? Great news. Making statements based on opinion; back them up with references or personal experience. It's not my router. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Erika Cuadra Stone I just moved to the area and had the same issue with my neighbors many cable lines crossing into our yard to the pole that resides in my backyard as well. If you ever come up against a problem that feels hopeless, RTV6 wants to Work For YOU to help. They can resolve the problem. Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. "A lot of people I've talked to [at AT&T], I've been transferred to somebody else, who says, Oh you need to talk to Hannah, you need to talk to Troy, or you need to talk to whomever, Meyer said. We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. I work for a local utility company, and we are having a major problem getting in contact with someone for maintenance. Under that are the cable and phone lines. The wires connect to your house at a vertical pipe, called a weather head, and the lines dip close to that so any rainwater can drip off before the line carries power down to the meter box. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. Spectrum outages have been causing frustration for many of the company's customers. Advertisement. How can I mark capped drip line outlets from irrigation systems? Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? Useful comments include a description of the problem, city and postal code. Unless it's a hazard you will have to wait until the outage is resolved first. Never dig before calling the state number. As you are aware, when you call the "800" numbers, you will get a residential sales or repair tech who does not usually have access to contact local maintenance teams. For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Mastering the fine art of adjusting bifold doors. What do you mean to post publicly.? Remember: This number is just for unburied ground cables. Why does this exterior paint keep blistering? It shouldn't take that long. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. How ******** are ppl supposed to work from home if the service dont work!??? Hed cut them and strap them back as far as possible. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. You may notice that a wire is hanging down on your property, or that it is touching a nearby pole. The next level down are sets of three wires with a metal support wire which are the 120-220 volt lines from the step-down transformers to your house and your meter. You may want to contact Verizon to report low hanging cable lines. These are part of the PSE&G system. Asking for help, clarification, or responding to other answers. Meyers story isn't the only one. I would be happy to look at any existing tickets to see what our next steps are for getting this taken care of. The most recent Spectrum outage reports came from the following cities: 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. paulbfagan 3 yr. ago True! @Ask_Spectrum outage again in Brooklyn. Shameful. They no longer care about customer retention. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. . These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. Whether you are starting new service or getting the cable replaced because of issues, the service providers technician will often run the cable across your yard to where it connects on your home. The technician told Meyer that a contractor would be out in about a week to bury that cable but it never happened. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepcos line, which might be the case if the old cable and phone lines come in near the power line, the company says to call first, at 1-202-833-7500, and Pepco will determine the best course of action. My hardline connection to my PC never has connection issues. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Latest outage, problems and issue reports in social media. I was wondering if I could just pull it up and rebury it myself. A few years ago Spectrum acquired Time Warner Cable. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. How to report a down or damaged CenturyLink line If you see a damaged telephone pole, wire, cable or pedestal, call us at 800-244-1111 to report the problem. We miss Time Warner. Is it my responsibility to pay for this relocation, who does it, and any ideas of cost? Provide your account info and say, Line is down., Dont have AT&T service? Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Tips? An official employee, such as myself or whoever is first available, will respond. ^JC, We are glad that this working and apologize for the inconvenience. From there, click the 'New Message' icon. You own the wire from the meter masthead to the meter, to you breaker panel and your house branch circuits. Having problems? Question About Spectrum Voice (Landline) Caller ID Information? Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. @Ask_Spectrum We have DMd for 2 days. We definitely want to help resolve your concerns with outside lines as quickly as we can, and may need to create a new request for our field team. I'll have to give it a shot. At the moment, we haven't detected any problems at Spectrum. If wires are coming in off a pole, the very top wires are Pepcos, she said. Please Follow/DM your account information and or your address and phone number so that we can access the account and review. Shortly thereafter, that video went viral at more than 2 million views. To see the lineup available at your location, click here. @Ask_Spectrum we are trying to watch the congressional hearing!!! Plot a one variable function with different values for parameters? Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. And its a new box. I have tickets in and it has been two months. Is it in the street, your yard, etc.? I must say the third young man was very helpful and didn't try to pawn me off on someone else. Customer service has been useless!!!. First, call the service providers phone number listed on your bill. It's possible as part of the outage it will be fixed. Find out what is going on. How do we safely remove these without getting electrocuted? And I have a very loud mouth. Criterion Digital 2023. He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. I was patient before. Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support, so please just send us your full name and we can continue helping out there. Click the "direct message" icon. Even after speaking with him. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered.

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