So far the service has been in line with other luxury brands, but lets wait and see what the overall resolution is. I am disappointed and sad to be arguing with a company or a +3k coat that was given to me broken. but the saddest part I can't buy it coz if i buy it, I'll hv to carry it all the time! To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. Verification can help ensure real people write reviews about real companies. You are very fortunate, Fendi, to have such a treasure on your team. 6. Where is the customer service? Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. Chanel advisors are available to answer all your questions. I would never ever buy from this company again!! I would never ever buy from this company again!! I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. Bought a 2500 bag. Fendi Email address and contacts Fendi company description The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET, ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST Thailand: 1800018056 Philippine: 180011103029 All other countries: +65 31051649 Mon-Fri 10am - 7pm SGT, MIDDLE EAST AND INDIA +971 (0) 45634090 - Mon-Fri 11.00-20.00 GST, AMERICAS (+1) 8882910163 (Mon-Fri 9am to 9pm EDT, Sat-Sun 9am to 6pm EDT), Fill in this form to send us an email. Made in Italy. Shop for the best Fendi collections for women, men and kids online: fashion show looks, bags, accessories, jewellery and much more. I opened the chat box on the website to ask a few questions. If you have any questions or need help with your account, you may Contact Us to assist you. The service is available from Monday to Friday, 9am to 6pm AWST. Terrible customer service from a so called high end company. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They say for their returns you only have 14 days..! Contact us. Fendi replied on 10/26/22 there is a delay in their system on the refund and confirmed receipt of return. @fendi. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. The belt got lost. They keep promising to issue a credit note for online but it has not materialised. It goes against our guidelines to offer incentives for reviews. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. Made in Italy. I spoke with a Fendi representative to confirm what *** told me. The item was bought in August 2021 and has a 2 year warranty. On 1stDibs, shop a range of Fendi Spy bags. I hope you get it sorted - I would not be a happy bunny and please don't give up! The daily challenge is to transform creativity into something that can obtain market success, in perfect harmony with all product categories. After a few days with no response, nor any refund to my credit card, I again contacted FENDI, this time via chat. But nope. Thanks for sharing your experience! He is the best there and below if my visit story: I walked in to FENDI store knowing no one from its staff, looking for a birthday gift. I was really hoping it will hv optional additional hook for sling belt attachment. The mission of the Visual Merchandising Department is to inspire clients and to showcase our products and our history in the most attractive way possible. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. Its been 10 weeks and Ive heard nothing. So far the service has been very thorough. I decided the cost of the item exceeded what I was willing to pay for the bag, and I would like to return. Really hope it can be customise. Its 20 days. Sign Up For Free G2Crowd Trusted. Fill in this form to send us an email. This is an authentic FENDI Denim Baguette in Blue. More than a month all I got was we are in touch with after sales and dont know exactly if we can. After care is really bad. I had to dispute this charge with my credit card company. Please email us or call +44 (0) 203 943 5555. The customer service rep was rude, talked over me, appeared to be reading a script and hung up on me. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. We will reply to you as soon as possible. BBB Business Profiles generally cover a three-year reporting period. Basically they took the money and never shipped the shoes. Fendi Vitello King Plexiglass Logo Embossed Large Fendi Sunshine Shopper Tote White Ice $2,350 Currently in 20+ bags Add To Bag Free Shipping on Domestic Orders Condition: Excellent Details Item #: 1056443 Year: 2020 Item Location: Carlsbad, California Size Base length: 15.75 in Height: 13.75 in Width: 7.5 in Drop: 4.5 in Comes With Dust bag ************* This order was rerouted back while it was on its way to me/ to the sender for 2 packages. If you prefer you can send us an email by filling in the form below. From its origins in 1925 in Rome as a small leather goods shop, Fendi has grown beyond bags, purses and wallets to encompass clothing for men and women. I was told that they would manually refund the purchase and advised me not to dispute the purchase with my credit company. However this is in DIRECT contrast to what's displayed on the website (see here: ***************************************************************). Download for free now! I guess it really depends where and who you are dealing with. They told me these policies are listed on the purchase link (in the fine print below) but it feels wrong and like i was deceived that the associate who helped me purchase originally connected with me on the website and did not directly inform me that policies would be different and this was in fact coming from a store and not via the website. Monday-Friday: 9am-9pm EST. Sounds frustrating and tedious but Im glad they made things right with you in the end. Can you post a photo? That's the problem with all the bags becoming too expensive (over $1000) the designers are beginning to think that anyone can afford these bags and are not treating these purchases as big ticket items any more. Does FedEx have a live chat? The Governance & Compliance Division is made up of various areas of competence that ensure adherence to laws and procedures in different company environments. Will let you know either way! Its been almost 3 weeks and I havent even received a tracking number. I called customer service in new york and got no satisfaction. Recently I came across a blue flat pouch clutch men's bag, love everything abt it, the size,design was perfect. How you can polish a Fendi Spy bag depends on the material. My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America. Definitely a brand to completely avoid. I even honestly shared I had a contact who I could purchase the item through overseas, at a european Fendi, for much much less money, so I would still be purchasing from the company. Some of the add-ons on this site are powered by. Productivity. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). After seeing all the reviews Im starting to worry I wont get a refund! Not purchasing anything from Fendi again period. Sent in numerous pictures and have not recieved any responses. It may not display this or other websites correctly. Its been almost two months since I placed this order and nothing is being done. Trying to exchange this ring was the most frustrating experience i've had with vendor, and this is supposed to be a "luxury retailer." Definitely a brand to completely avoid. I have purchased in just about every designer store and they all have a return policy except Fendi. BBB Business Profiles may not be reproduced for sales or promotional purposes. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Fendi said they would take care of it to them tell me weeks later they would repair and send to me. Call. We stand with our colleagues, friends, family, and with all people of Ukraine. The service is available from Monday to Friday, 9am to 6pm AWST. Be aware before buying anything from their online store that you will be left alone if any issues. We use dedicated people and clever technology to safeguard our platform. Our Client Care lines are open from Monday to Saturday 10 a.m. - 6 p.m. and Sunday 12 a.m. - 6 p.m. Now Im stuck with damaged tights ( which cannot be repaired). At first I wanted to re-purchase my items in store, but now I will never purchase another Fendi product in my lifetime. It has been over 30 days since this return was initiated. Im struggling to get a replacement for 2 months! We're happy to help with any questions you may have regarding purchases, our products and corporate information. I called to look into the matter. For a better experience, please enable JavaScript in your browser before proceeding. I purchased tights & received the tights on Friday March 5th. The Private Clients Relations Departments mission is to develop and strengthen the direct relationship with clients through memorable shopping experiences. I used to be a big fan of Fendi Handbags, but after my experience with their customer service at the New York Flagship store, I will never purchase from them again. This is not due to normal wear and tear. I called customer service in new york and got no satisfaction. You must log in or register to reply here. I got my husband a pair of pool slides for his birthday last July from their store in Mykonos, Greece only to find actual tears in the rubber from the sides just after month of use. The opening of the first FENDI boutique - a handbag shop and fur workshop followed. In order for the BBB to appropriately process your response, you MUST answer the question above. i experienced it myself, in fact. I was with a friend when she went to Fendi to complain about her purse, they did not want to hear anything and she got no satisfaction. 2023 Trustpilot, Inc. All rights reserved. Good job fendi. They arrived and broke in half 6 weeks later. Really hope it can be customise. On 1stDibs, shop a collection of Fendi apparel and accessories. As a matter of policy, BBB does not endorse any product, service or business. Fendi uses 5 email formats: 1. first '.' last@fendi.com (65.3%). If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! Please help me get a credit or refund as they gave me a faulty coat and I had to buy another coat. The Fendi handbags in our collection include a range of styles . Through digital instruments, we want to offer our clients made-to-measure services and the same exclusive purchasing experience as in a boutique; one that is personalised and highly sought-after. Please fill in this form to send us your inquiry. I was give a web site to contact to voice my complaint which no longer exists. I would never use this company again. More Ways To Browse Fendi Style Very Thin Band Beach Cover Fashion I was never contacted by the business for resolution. The item is clearly damaged. Get the latest business insights from Dun & Bradstreet. Enter a location to find the closest CHANEL stores We'll be more than happy to help and will reply to you as soon as possible. Word to the wise, save your money and buy something WAY cheaper. Contact Advisor. i'm so sorry this had to happen to you. You are using an out of date browser. Recieved a Fendi ring for my 21st birthday Began to tarnish almost immediately and now the back of the ring is basically red / brown instead of gold when I only were for special occasions!So disappointed as my boyfriend brought this and they are very expensive! It offers assistance 24 hours a day, seven days a week, and it is accessible by phone or online. Wow. As they should! I never have any problem with any of these problems. Anyone can write a Trustpilot review. You are using an out of date browser. Bought a trench coat for 4000. I tried on the coat and when I went to tighten the sides it was broke. I do not have a store near me and wanted to see the item in real life to make my decision. I opened the box and put them on March 6th only to find there is a rip/hole in them. So far the service has been very thorough. JavaScript is disabled. The store reached out to the client but, he didnt respond. The item was received on 10/11/2022 at the warehouse. Or use one of these numbers if you need U.S. TDD services, or billing or international support. BBB Business Profiles are subject to change at any time. Up until now no word from them nothing.They're happy to take your money as long as you don't complain. Contact us by phone: (+1) 8882910163 Monday to Friday, 9am to 9pm ET and Saturday-Sunday, 9am to 6pm ET or fill in the form below to send us an email. *. . My friend bought a purse once and they forgot to give her part of her bag. Ive called them and emailed and had no reply from them and every time I call they say it will be sorted by another department. By evaluating and responding to the economic, environmental and social expectations of all stakeholders, the Corporate Social Responsibility Area works to improve the socio-economic condition of the companys area of influence. Why shop in Fendi when you can purchase from Neimans or Sax where there is a return policy. How you can polish a Fendi Spy bag depends on the material. I live in ******* and dont need a coat and missed taking it on my ski trip as planned and bought another coat. Email address*: phone number : (optional)In case we need to contact you faster Contact reason*:Select a subjectPERSONAL DATA ORDERS SHIPMENTS RETURNS AND REFUNDS CUSTOMER ACCOUNT PRODUCT & STOCK STORES CORPORATE REQUESTS SPONSORSHIP RECRUITMENT PROPOSAL FOR COLLABORATION BRAND PROTECTION Subject*: Message*: Order Number : People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They never alerted my wife at the time of purchase that this was a FINAL purchase and that NO refunds could be issued. Some of the add-ons on this site are powered by. 2. I'm always saying this elsewhere: people post when they're unhappy, and often before a situation has been resolved, and sometimes you don't see the happy resolution because they . The Department of Architecture designs and creates boutiques that give value to the product, assuring a continual evolution of the Concept Design while remaining faithful to Fendis DNA and image. So far the service has been in line with other luxury brands, but lets wait and see what the overall resolution is. I sent at least 10 emails, no response. The Department defines the most effective solutions to protect the company from various kinds of risks and to facilitate change, contributing to the achievement of company strategies. Don't buy from their boutiques, stick with the Department stores, they value our business. I called multiple times - was led down different rabbit holes and was given conflicting information. This area comprises the Departments of Sales and Marketing Development, Customer Relationship Management, Private Clients Relations, Retail Training, and Wholesale & Travel Retail, all of which collectively operate the different processes that impact upon the companys retail network. I tried explaining that I didnt use the return labels since I just asked them to return it to sender. If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! The mission of the Human Resources Division is to value those who work at Fendi by recognising their potential, developing their talent and consolidating their experience through stimulating opportunities for growth. I was told that the concern would be forwarded to the warehouse. I bought my two spies from Fendi boutique (Houston) and I always get the best service. The item was returned and still havent received a refund after nearly 7 weeks. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. They proceeded to tell me that I could NOT get a refund and ONLY a store credit. Find a variety of Fendi bags on 1stDibs. I have nothing. The collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. Favorite Designer I bought many slides from high street fashion brands that lasted a lot longer than that. I have contacted FENDI twice. Are you sure you want to remove the following item from your Bag. Wallet has aged a bit. I contacted the customer to say we had their parcel and asked if they had received ours. Terrible customer service from a so called high end company. You can now sport that well-known logo on everything from a headband to a polished dress and even a hoodie. Miscommunication and no updates , I will never order online from fendi again . I immediately took a pic and emailed fendi. The bag features a looping leather shoulder strap with silver hardware and a full frontal flap with a silver Fendi FF logo. I contacted the Fendi store for a replacement. If nothing is done by December 3rd I will be disputing this charge with my bank and even escalating this issue further if needed. Up until now no word from them nothing.They're happy to take your money as long as you don't complain. The manager, ******, at the ******** ****** Yards location (apparently where the bag came from) was very condescending and failed to acknowledge my concerns. It is also responsible for all of the companys informative processes and social responsibility activities. Chat. Never again. I ordered another pair, which arrived in perfect condition, and I then sent the defective item back within the required timeframe, utilizing the shipping label provided by FENDI. Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. Anyone can write a Trustpilot review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. DHL even sent us an email to forward to Fendi. The only thing I did like was sold out and would not be in production again. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST Basically gave me the runaround. The item was returned and still havent received a refund after nearly 7 weeks. Well the *** tracking return to sender tracking doesnt work and fendi still hasnt issued me my refund. Can't imagine how bad u feel when they gave u such a service. Please find below our worldwide Client Services numbers and hours of service. Good job fendi. If you no longer have the card, contact Fendi customer service for advice. ), *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). See details. Case is closed. Thats appalling Customer Service!! Wallet has aged a bit. They keep promising to issue a credit note for online but it has not materialised. I contacted the customer to say we had their parcel and asked if they had received ours. The person helping me said they would text me additional photos and videos of the item. It was something that was suppose to be attached to the purse but they never put it in her bag for her. Can't find any other messenger bags that I really like. On august 9th I placed an order for a purse for my girlfriend.Shortly after ordering she changed her mind and I contacted fendi to cancel. Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. My wife purchased me a gift and a few days after purchase I tried to return it since the slides simply don't fit my feet. Our team is here to answer all your questions and assist with any needs. Silvia Venturini Fendi is the granddaughter of founder Adele Casagrande Fendi. It was rerouted by *** since I asked CS agent if she could cancel the order as I had to leave for business trip abruptly and couldnt receive the package. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. Thank you, I hope so too. We are a Ukrainian company. It goes against our guidelines to offer incentives for reviews. Unbelievable. They just send the same boilerplate response on how I need to wait a couple days after it arrives back.But no one can tell me when its arriving back, presumably it has now unless *** is sending it via sailboat or something.I just want my money back, they obviously have the bag back. All rights reserved. Whenever I asked them where my money is they tell me to wait a few days after arrival of my return. Really disappointed in the quality of some of Fendi's bags.. from this to Spy bags falling apart. wtf? I did everything right and quickly from 12/12 to Jan 2nd. Trying to exchange this ring was the most frustrating experience i've had with vendor, and this is supposed to be a "luxury retailer." GoFedEx 1.800. Made in Italy. I got my husband a pair of pool slides for his birthday last July from their store in Mykonos, Greece only to find actual tears in the rubber from the sides just after month of use. The Department also manages the presence of Fendi products in our partners E-Commerce, guaranteeing the integrity of the brands image, both offline and online. My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. Less than a month later the shoes are already pulling apart all of it. good luck! They dont know who or which department. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. Recieved a Fendi ring for my 21st birthday Began to tarnish almost immediately and now the back of the ring is basically red / brown instead of gold when I only were for special occasions!So disappointed as my boyfriend brought this and they are very expensive! If they give me my money back, the bag costs +100 today!!!! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. She promised me she would resolve on monday morning and sent a text message confirming this info. Never again. On 1stDibs, shop a range of Fendi Spy bags. Absolutely one of the most third rate customer support from among the top brands. Here's an example of an email response when a customer has a question: Hi Mark, Thank you for reaching out about the shipping estimates for your customized order. On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. Once that happened there is nothing we can do on our end. Im struggling to get a replacement for 2 months! Here are 8 tips for writing great reviews. The only reason I dont want to accept a repair is because it would take so long sending it off, the actual repair, then sending it back to me. You must log in or register to reply here. I spent 1000s on Fendi products. I explained I dont wear jewelry. We also ensure all reviews are published without moderation. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. Customer Service. Absolutely one of the most third rate customer support from among the top brands. I am sorry this happened to you, but hopefully you willl get some satisfaction. To arrange service, you can visit a Fendi boutique or get in touch with the brand's customer service department online or by phone at 1-888-291-0163. Relating to customer service only: Horrible. I bought a coat from fendi on ***** on Jan 2nd I got out the coat from the store as I was packing for a ski trip. Get contact details including emails and phone numbers (business & personal). Problem still not resolved after spending over $600 on crap glasses. I then provided them with a picture of my *** tracking slip, which contained tracking information for the return. I feel sad just reading it. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Saturday: 10am-7pm EST. 300K+ Plugin Users 47.6177115,-122.2034444 Products. I lodged a complaint about the quality of a Fendi product. If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. Their store staff is clueless and only interested to sell sell sell. This entails managing raw materials and following the progression and the successive production phases of the products, thus assuring the standards that define Fendis DNA. I proceeded to use the link thinking that it was no different than purchasing through the website (which offers free returns/full refunds within 14 days). Claim your profile to access Trustpilots free business tools and connect with customers. Claim your profile to access Trustpilots free business tools and connect with customers. One would guess that providing official proof of purchase info and images of said issue would prompt a response. I would never use this company again. He won the dispute. The item was bought in August 2021 and has a 2 year warranty. To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. Ive just called customer service as my phone ring socket suddenly broke last week. Are you sure you want to remove the following item from your Bag. i think that i will be furious too! Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. Here are 8 tips for writing great reviews. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Terrible after sales customer service at their flagship store in Milan, Italy. Anna is genuinely excellent to fendi. Its ridiculous, I sent numerous emails with full details of the defective glasses I purchased. You may also send us an email by filling in the form below and we'll get back to you as soon as possible. But nope. ** **** disputed the transaction with his credit card company on December 7th 2022. A Happy Client Note- FENDI Mall of Emirates- Dubai, UAE Employee name - YAN Date of the visit- November 3, 2021 NOTE: if you ever need anything, always ask for YAN. I brought the bag to the store and after waiting for a response for six weeks, they told me that although they were aware that the glue they used to use turned yellow, they have since changed it, but cannot help me with my problem. Online presence is a priority, especially for a company like Fendi that has always celebrated its values in uniting tradition and innovation, maintaining consistency with its own origins, but with a vision of the future in mind. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. 4. If so, please contact me as I have opened a case with New Yorks 7 on your side. My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America.

Gasparilla Distance Classic 2020 Results, Dog Friendly Places In Panama City Beach, Craft And Draft Royals Menu, Verizon Application Status Under Consideration, Signs Of Dying While On A Ventilator, Articles F